Rapid Detection and Auto Recovery - RADAR



Cognitive approach towards analytics and operations.


Today, telecom operators face a plethora of challenges. Apart from wafer-thin profit margins and rapid customer churn, issues pertaining to quality of service (QoS) and quality of experience (QoE) are equally significant. To illustrate, detecting significant event-related patterns from a “live” environment, identifying faults in the service, etc are challenges operators require to contend with.

In this context, Mahindra Comviva’s Rapid Detection and Auto Recovery is an autonomous model that facilitates the capture of data pertaining to QoE, performance and QoS. This is carried out through a combination of mobile simulation, trend analysis and data analytics.


Flexible integration capabilities to different channels and technologies

Auto recovery post cognitive analysis of faults

Real time user experience depiction and construal

Secured with unique identification functionality at user and administrator level

Customizable platform configurations

Probe and Mobile application based functionalities

Flexible deployment in hosted and on-premises mode

Functionality to troubleshoot, test and monitor services on the go through state of the art mobile APP



Calculating the Quality of Experience (QoE) and Quality of Service (QoS) of services became more and more important for service providers with the growth of application, because they are looking to maintain their customers’ loyalty and improve customer experience.
It has defined different parameters to measure QoE by key quality indicator (KQI) as Accessibility, Availability, Retainability and Integrity. These parameters indicate the performance of different products and services. and help operator in minimizing revenue leakage, increase revenue potential, reduce churn and improve end user experience.




  • Effective Analysis – Efficient algorithms for predictive analysis
  • Intuitive Interface – Abstraction and ease of access through cloud based approach
  • Persona Reporting – View data in graphical format to understand service behaviour
  • Self Healing – Impactful algorithms for auto recovery of mission critical operations
  • Automation – Cognitive service Diagnostics and Probe Scheduling
  • Smart Operations – On the go access through state of the art mobile APP



  • Prevents revenue leakage by enabling real-time reporting
  • Provides instant notification of key performance indicators extending beyond threshholds
  • Measures end to end Service SLA/KPI’s automatically
  • Reduce subscriber churn through increased satisfaction
  • Reports Irregularities
  • Shorter error resolution time due to advanced diagnostics
  • Quickly deploy service performance test at multiple location
  • Test various interfaces and technologies
  • Identify issues before customer complaints
  • Assure further revenues through product pre-launch testing
  • Reduces operating expenditure



Year on year, every year, Mahindra Comviva has been recognized for excellence and innovation by some of the top agencies in the business; a feat that stands as a testament to our domain knowledge, business approach and technological excellence.

  • Strong VAS domain expertise with over 15 years of experience in multi-technology, multi-vendor VAS environments and a global track record of deploying solutions in over 120 networks
  • Managing operations for over 150 VAS services for 35 operators globally
  • Helps achieve up to 20 per cent savings in overall capex investments
  • Helps optimize data center operational costs up to 25 per cent
  • Speeds up time to market the services by up to 50 per cent
  • Helps to reduce CSD Service Request volume by approximately 50 per cent
  • Global VAS Operations Center for service monitoring and uptime
Mahindra Comviva serving 90 countries across the world
  • 2017
    • GSMA GLOMO Awards 2017
    • Aegis Graham Bell Awards 2017
  • 2016
    • Messaging & SMS World Awards 2016
    • AfricaCom Award 2016
    • CommsMEA Awards 2016
    • Future Digital Awards 2016
    • Digital Impact Awards Africa 2016
    • TMCnet Tech Culture Awards 2016
    • Smart Card & Payments Awards 2016
    • GTB Innovation Awards 2016
    • Kalahari Awards 2016
  • 2015
    • Aegis Graham Bell Awards 2015
    • Telecoms.com Award 2015
    • Kalahari Awards 2015
    • Future Digital Awards 2015
    • M2Payments Latam Awards 2015
  • 2014
    • Meffys Awards 2014
    • Aegis Graham Bell Awards 2014
    • Frost & Sullivan 12th Annual 2014 India ICT Awards”
    • Global Telecoms Business Innovation Awards 2014
  • 2013
    • Meffys 2013 Awards
    • AfricaCom Awards 2013
    • Aegis Graham Bell Award 2013”
    • Global Telecoms Business Innovation Awards 2013
    • GSMA Global Mobile Awards 2013
  • 2012
    • Zimbabwe ICT Achievers Awards 2012
    • Golden Peacock Award 2012
    • Aegis Gram Bell Awards 2012”
    • World Communication Awards 2012
    • HR Leadership Award 2012
    • Asia Communications Awards 2012
  • 2011
    • Golden Peacock Award for Innovation 2011
    • Distinguished Fellow Award 2011
    • mBillionth Award South Asia 2011”
    • Aegis Gram Bell Awards 2011
    • Asia Communication Awards 2011
    • 5th CMAI National Telecom Awards 2011
    • Total Telecom’s World Vendor Awards 2011
    • Golden Peacock Innovation Award 2011
  • 2010
    • AfricaCOM Awards 2010
    • Frost & Sullivan Awards 2010
    • mBillionth South Asia Awards 2010”
    • Mobile Messaging Congress 2010
    • INFOCOM CMAI National Telecom Award 2010
    • Total Telecom’s World Vendor Awards 2010
    • GSMA Global Mobile Awards 2010
    • Golden Peacock Award for Innovation 2010
  • 2009
    • Deloitte Technology Asia Fast 500 2009
    • AfricaCOM Awards 2009
    • Golden Peacock Award for Innovation 2009”
    • Golden Peacock Award for Innovation 2009
    • GSMA’s Mobile Money for the Unbanked Initiative
    • GSMA Global Mobile Awards 2009
  • 2008
    • Golden Peacock Award for Innovation 2008
    • GSMA Mobile Asia Congress Awards 2008
    • AfricaCOM Awards 2008”
    • Deloitte Technology 2008