ENABLING SMART OPERATIONS
Cognitive approach towards analytics and operations.
SMART AND PREDICTIVE APPROACH
Calculating the Quality of Experience (QoE) and Quality of Service (QoS) of services became more and more important for service providers with the growth of application, because they are looking to maintain their customers’ loyalty and improve customer experience.
It has defined different parameters to measure QoE by key quality indicator (KQI) as Accessibility, Availability, Retainability and Integrity. These parameters indicate the performance of different products and services. and help operator in minimizing revenue leakage, increase revenue potential, reduce churn and improve end user experience.
PREDICTIVE ANALYSIS WITH AUTO RECOVERY AND REPORTING
- Effective Analysis – Efficient algorithms for predictive analysis
- Intuitive Interface – Abstraction and ease of access through cloud based approach
- Persona Reporting – View data in graphical format to understand service behaviour
- Self Healing – Impactful algorithms for auto recovery of mission critical operations
- Automation – Cognitive service Diagnostics and Probe Scheduling
- Smart Operations – On the go access through state of the art mobile APP
- Prevents revenue leakage by enabling real-time reporting
- Provides instant notification of key performance indicators extending beyond threshholds
- Measures end to end Service SLA/KPI’s automatically
- Reduce subscriber churn through increased satisfaction
- Reports Irregularities
- Shorter error resolution time due to advanced diagnostics
- Quickly deploy service performance test at multiple location
- Test various interfaces and technologies
- Identify issues before customer complaints
- Assure further revenues through product pre-launch testing
- Reduces operating expenditure