Managed VAS Services



Mahindra Comviva’s managed services model enables operators to ensure customer experience, reliability and easier go-to-market while managing CAPEX and OPEX efficiently.


The ability to provision, manage, monitor and deliver a qualitatively superior and consistent service experience is a strategic growth imperative for operators.
Mahindra Comviva’s managed services model replaces separate, vendor-specific delivery models with a comprehensive, standardized approach to end-to-end service management. This enables implementation of best industry practices, specification of performance level requirements and definition of processes to guarantee an optimal customer service experience.


Tested and mature processes-ITIL based

Dedicated NOC for service monitoring and uptime.

Doing partner management with over 40 vendors.

Managing business operations for over 100 VAS services for 35 operators globally.

Flexible business and commercial models.


  • Improve end-to-end service experience – The keys to enhancing revenues obtained from VAS are availability, performance and end-to-end service experience.
  • Revenue Management – This includes analytical support, customer intelligence, promotional drivers and loyalty campaigns to drive service usage and enhance revenue growth.
  • VAS planning and consulting – Mahindra Comviva’s VAS planning and consulting team undertakes detailed due diligence of an operator’s VAS network and products. It identifies existing gaps and proposes new, innovative and high revenue generating VAS products.
  • Manage speed to market – By streamlining new service launch and feature upgrade processes, Mahindra Comviva improves the time to market for new services between 60 to 75 per cent.



  • Manage CAPEX – As part of managed services, Mahindra Comviva undertakes detailed research on optimizing hardware and resources for VAS applications, not only from a product but also from a VAS network perspective.
  • Manage OPEX – Mahindra Comviva help operators achieve optimization of human resources for deployment, support and operations by 20 per cent.


Year on year, every year, Mahindra Comviva has been recognized for excellence and innovation by some of the top agencies in the business; a feat that stands as a testament to our domain knowledge, business approach and technological excellence.

  • Strong VAS domain expertise with over 15 years of experience in multi-technology, multi-vendor VAS environments and a global track record of deploying solutions in over 120 networks
  • Managing operations for over 150 VAS services for 35 operators globally
  • Helps achieve up to 20 per cent savings in overall capex investments
  • Helps optimize data center operational costs up to 25 per cent
  • Speeds up time to market the services by up to 50 per cent
  • Helps to reduce CSD Service Request volume by approximately 50 per cent
  • Global VAS Operations Center for service monitoring and uptime
Mahindra Comviva serving 90 countries across the world
  • 2015
    • Kalahari Awards 2015
  • 2014
    • Meffys Awards 2014
    • Aegis Graham Bell Awards 2014
    • Frost & Sullivan 12th Annual 2014 India ICT Awards”
    • Global Telecoms Business Innovation Awards 2014
  • 2013
    • Meffys 2013 Awards
    • AfricaCom Awards 2013
    • Aegis Graham Bell Award 2013”
    • Global Telecoms Business Innovation Awards 2013
    • GSMA Global Mobile Awards 2013
  • 2012
    • Zimbabwe ICT Achievers Awards 2012
    • Golden Peacock Award 2012
    • Aegis Gram Bell Awards 2012”
    • World Communication Awards 2012
    • HR Leadership Award 2012
    • Asia Communications Awards 2012
  • 2011
    • Golden Peacock Award for Innovation 2011
    • Distinguished Fellow Award 2011
    • mBillionth Award South Asia 2011”
    • Aegis Gram Bell Awards 2011
    • Asia Communication Awards 2011
    • 5th CMAI National Telecom Awards 2011
    • Total Telecom’s World Vendor Awards 2011
    • Golden Peacock Innovation Award 2011
  • 2010
    • AfricaCOM Awards 2010
    • Frost & Sullivan Awards 2010
    • mBillionth South Asia Awards 2010”
    • Mobile Messaging Congress 2010
    • INFOCOM CMAI National Telecom Award 2010
    • Total Telecom’s World Vendor Awards 2010
    • GSMA Global Mobile Awards 2010
    • Golden Peacock Award for Innovation 2010
  • 2009
    • Deloitte Technology Asia Fast 500 2009
    • AfricaCOM Awards 2009
    • Golden Peacock Award for Innovation 2009”
    • Golden Peacock Award for Innovation 2009
    • GSMA’s Mobile Money for the Unbanked Initiative
    • GSMA Global Mobile Awards 2009
  • 2008
    • Golden Peacock Award for Innovation 2008
    • GSMA Mobile Asia Congress Awards 2008
    • AfricaCOM Awards 2008”
    • Deloitte Technology 2008