STAY PROACTIVE WITH CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS
Mahindra Comviva’s Customer Experience Management Framework allows an organization to fill in the missing link to improve profitability
SHAPE YOUR SUCCESS
MANAGED SERVICES FOR CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
- Improve communication with customers by staying informed.
- Provide service usage information to better address customer complaints.
- Create SLA reports used for corporate/enterprise customers.
MANAGED SERVICES FOR MARKETING
- Insights to judge campaigns effectiveness
- Detailed insights into service wise usage to help in identifying the subscribers for targeted campaigns
- Observe ramp up of new services with volume analysis for different customer segments and location.
- Identify correlations between different factors that contribute to service successes.
- Stay proactive with market evolution forecasts.
MANAGED SERVICES FOR SALES
- Customer profiling
- Churn prediction and initiating actions to control it
- Compare service uptake to charging plans.
- Formulate SLA reports to present to corporate customers.
- Compare competitive service offerings
MANAGED SERVICES FOR OPERATIONS AND MAINTENANCE (O&M)
- Verify historical performances to classify the severity and relevance of faulty situations and plan appropriate interventions.
- Prioritize interventions based on service and customers affected.
- Drill down into failure causes and take corrective actions.
- Define different levels of alerts to initiate pre-emptive measures.
- Identify the causes of failure by services and devices with historical analysis.