Mahindra Comviva’s Real-time Analytics for Customer Experience measures real-time customer experience by understanding subscriber behavior while accessing the internet from an end-to-end perspective.
This is achieved by leveraging the mobile probe application. This mobile-based application measures the customer’s experience and satisfaction levels and through probes in the network that capture real-time traffic information across multiple subscribers, services and cells.
End to end customer engagement measurement through mobile device probes, network probes and DPI
Ability to analyze and provide insights on both radio and IP network performance
Provides most number of use cases and deployment methods for the operator
Deploys patented algorithms to analyze the 'why' and 'how' of bad subscriber experience
Unique Selling Proposition
Reduces Issue Resolution Time
The solution is able to identify the challenge a customer faces, as well as key network issues.
Reduces Operations Cost
Operational costs are reduced, using programmable remote diagnosis tools.
This is achieved by improving user experience through proactive notifications and relevant offers.
Effective Quality of Experience Measurement
While quality of service is an important factor to ensure data service-adoption, without effective quality of experience measurement, end-user satisfaction levels are affected. Mahindra Comviva’s Real-time Analytics for Customer Experience ensures this end-to end measurement of the data service. All the data values captured from these mobile probes will then be consolidated and analyzed through big data tools with detailed and comprehensive reporting capabilities that will help operators analyze the performance and network characteristics better.