Mahindra Comviva’s Real-time Analytics for Customer Experience measures real-time customer experience by understanding subscriber behavior while accessing the internet from an end-to-end perspective.

This is achieved by leveraging the mobile probe application. This mobile-based application measures the customer’s experience and satisfaction levels and through probes in the network that capture real-time traffic information across multiple subscribers, services and cells.

Benefits

End to end customer engagement measurement through mobile device probes, network probes and DPI

Ability to analyze and provide insights on both radio and IP network performance

Provides most number of use cases and deployment methods for the operator

Deploys patented algorithms to analyze the 'why' and 'how' of bad subscriber experience

Unique Selling Proposition

Reduces Issue Resolution Time

The solution is able to identify the challenge a customer faces, as well as key network issues.

Reduces Operations Cost

Operational costs are reduced, using programmable remote diagnosis tools.

Enhances Revenue

This is achieved by improving user experience through proactive notifications and relevant offers.

Effective Quality of Experience Measurement

While quality of service is an important factor to ensure data service-adoption, without effective quality of experience measurement, end-user satisfaction levels are affected. Mahindra Comviva’s Real-time Analytics for Customer Experience ensures this end-to end measurement of the data service. All the data values captured from these mobile probes will then be consolidated and analyzed through big data tools with detailed and comprehensive reporting capabilities that will help operators analyze the performance and network characteristics better.

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Real-time Analytics for Customer Experience
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Real-time Analytics for Customer Experience

Mahindra Comviva - Real-time Analytics for Customer Experience
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Mahindra Comviva - Real-time Analytics for Customer Experience

What is tomorrow for enhanced CX
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What is tomorrow for enhanced CX

Improved Customer Support
Case Study

Improved Customer Support

Mahindra comviva’s Real-time Analytics for Customer Experience offering predicts and proactively manages customer care and support.

Enhanced Network Performance
Case Study

Enhanced Network Performance

By deploying Real-time Analytics for Customer Experience, a tier-I European telecom operator reduced OPEX by 25 per cent, whilst improving network coverage.

Innovating Better User Experience
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Innovating Better User Experience

Race Towards Better Future
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Race Towards Better Future

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