Enterprise Messaging Platform-Ngage

Mobilizing Customer Engagement
Ngage Enterprise Messaging and communication platform

MULTI-CHANNEL MOBILE ENGAGEMENT SOLUTION FOR ENTERPRISES TO ENGAGE WITH THEIR CUSTOMERS

The Enterprise Messaging Platform-Ngage enables operators to funnel customer engagement, marketing, and promotional requirements across enterprise verticals and at the same time leverage the diversity of multichannel messaging, with policy controls, flexibility, and scalability—all from a single platform.

STEP-UP YOUR CUSTOMER ENGAGEMENT

Enterprises today are looking for solutions that enable them to reach customers rapidly and more efficiently. In this context, deploying mobile-based marketing campaigns and engagement strategies help these players enhance overall customer experience.

 

Mahindra Comviva’s Enterprise Messaging Platform – Ngage is a convergent mobile engagement solution. It provides a single platform for enterprises to interact with their customers, partners and employees. The Enterprise Messaging Platform-Ngage also helps enterprises engage better and create a strong suite of services that enhances their brand image and deliver cost effective, immediate and personalized communication.

KEY DIFFERENTIATORS

The Enterprise Messaging Platform-Ngage offers operators the diversity of communication with policy controls, real time invoicing flexibility, business reporting and dashboards on a single platform

An enterprise messaging service that applies to various scenarios across the board, such as retail, banking and financial services, logistics, travel, and hospitality

An enterprise messaging solution that offers direct, cross-channel delivery, with multi-billion message handling capability and simplified service experience

Create new revenue streams in addition to service monetization with existing subscribers

Simplifies an enterprise’s interaction with customers, employees, business partners

KEY PLATFORM CAPABILITIES

The offering consolidates cross-channel messaging into a scalable, customized platform that permits the customer to monetize the opportunity provided by enterprises. It is a convergent solution that packs in the operator’s services architecture horizontally, thus enabling them to achieve economies of scale and scope.

Ngage platform key capabilities
Ngage Messaging platform application across various industries

APPLICABILITY ACROSS INDUSTRIES

 

The biggest challenge before any enterprise is providing their customers with targeted and highly focused communication. All customer-centric communications has to be focused on context and analytics.

Mahindra Comviva’s Enterprise Messaging Platform-Ngage can be applied to enterprise messaging scenarios across the board. It serves and addresses multiple needs with equal effectiveness, for any enterprise across any industry. The platform ensures that operators are well-positioned to further engage their diverse enterprise customers.

SIMPLIFIED SERVICE EXPERIENCE

For telecom operators, accelerating revenue across different enterprise verticals is an urgent business requirement today. The need of the hour is a single platform that provides end-to-end handling of requirements and can support multiple channels, such as SMS, MMS, USSD, etc.

Mahindra Comviva’s Enterprise Messaging Platform-Ngage is a powerful, end-to-end solution, offering direct, cross-channel delivery, with multi-billion message handling capability and a simplified service experience.

Ngage simplified service experience
optimize overall costs using Ngage enterprise messaging platform

OPTIMIZE COST

Helps enterprises to streamline their business operations thus optimizing the operating and capital expense, streamline communication efforts and focus on a single platform delivery, reducing potential, extraneous investments in multiple delivery channels.

ENHANCED CUSTOMER EXPERIENCE

Closer interaction and engagement with customers is a priority for every telecom operator today. Mahindra Comviva’s Enterprise Messaging Platform-Ngage ensures multi-channel messaging services and location offerings that help to communicate with the customer any place, anytime.

Enhance overall customer experience using Ngage messaging platform

WHY MAHINDRA COMVIVA ?

Year on year, every year, Mahindra Comviva has been recognized for excellence and innovation by some of the top agencies in the business; a feat that stands as a testament to our domain knowledge, business approach and technological excellence.

  • In over 90 markets and powering services to over one billion mobile subscribers.
  • Provides a solid foundation for delivering highly scalable, highly available messaging solutions.
  • Exploit legacy investments; incorporate advanced technology, delivery and management.
  • Solutions that accelerate revenue growth, enhance customer experiences and achieve cost efficiencies.
  • Easy integration with leading service delivery platform providers and top solution partners.
  • Compliant to various regulatory bodies across the globe.
  • Flexible commercial and deployment models with end-end support and service.
Mahindra Comviva serving 90 countries across the world
  • 2016
    • TMCnet Tech Culture Awards 2016
    • Smart Card & Payments Awards 2016
    • GTB Innovation Awards 2016
    • Kalahari Awards 2016
  • 2015
    • Aegis Graham Bell Awards 2015
    • Telecoms.com Award 2015
    • Kalahari Awards 2015
    • Future Digital Awards 2015
    • M2Payments Latam Awards 2015
  • 2014
    • Meffys Awards 2014
    • Aegis Graham Bell Awards 2014
    • Frost & Sullivan 12th Annual 2014 India ICT Awards”
    • Global Telecoms Business Innovation Awards 2014
  • 2013
    • Meffys 2013 Awards
    • AfricaCom Awards 2013
    • Aegis Graham Bell Award 2013”
    • Global Telecoms Business Innovation Awards 2013
    • GSMA Global Mobile Awards 2013
  • 2012
    • Zimbabwe ICT Achievers Awards 2012
    • Golden Peacock Award 2012
    • Aegis Gram Bell Awards 2012”
    • World Communication Awards 2012
    • HR Leadership Award 2012
    • Asia Communications Awards 2012
  • 2011
    • Golden Peacock Award for Innovation 2011
    • Distinguished Fellow Award 2011
    • mBillionth Award South Asia 2011”
    • Aegis Gram Bell Awards 2011
    • Asia Communication Awards 2011
    • 5th CMAI National Telecom Awards 2011
    • Total Telecom’s World Vendor Awards 2011
    • Golden Peacock Innovation Award 2011
  • 2010
    • AfricaCOM Awards 2010
    • Frost & Sullivan Awards 2010
    • mBillionth South Asia Awards 2010”
    • Mobile Messaging Congress 2010
    • INFOCOM CMAI National Telecom Award 2010
    • Total Telecom’s World Vendor Awards 2010
    • GSMA Global Mobile Awards 2010
    • Golden Peacock Award for Innovation 2010
  • 2009
    • Deloitte Technology Asia Fast 500 2009
    • AfricaCOM Awards 2009
    • Golden Peacock Award for Innovation 2009”
    • Golden Peacock Award for Innovation 2009
    • GSMA’s Mobile Money for the Unbanked Initiative
    • GSMA Global Mobile Awards 2009
  • 2008
    • Golden Peacock Award for Innovation 2008
    • GSMA Mobile Asia Congress Awards 2008
    • AfricaCOM Awards 2008”
    • Deloitte Technology 2008