MULTI-CHANNEL MOBILE ENGAGEMENT SOLUTION FOR ENTERPRISES TO ENGAGE WITH THEIR CUSTOMERS
The Enterprise Messaging Platform-Ngage enables operators to funnel customer engagement, marketing, and promotional requirements across enterprise verticals and at the same time leverage the diversity of multichannel messaging, with policy controls, flexibility, and scalability—all from a single platform.
STEP-UP YOUR CUSTOMER ENGAGEMENT
KEY PLATFORM CAPABILITIES
The offering consolidates cross-channel messaging into a scalable, customized platform that permits the customer to monetize the opportunity provided by enterprises. It is a convergent solution that packs in the operator’s services architecture horizontally, thus enabling them to achieve economies of scale and scope.
APPLICABILITY ACROSS INDUSTRIES
The biggest challenge before any enterprise is providing their customers with targeted and highly focused communication. All customer-centric communications has to be focused on context and analytics.
Mahindra Comviva’s Enterprise Messaging Platform-Ngage can be applied to enterprise messaging scenarios across the board. It serves and addresses multiple needs with equal effectiveness, for any enterprise across any industry. The platform ensures that operators are well-positioned to further engage their diverse enterprise customers.
SIMPLIFIED SERVICE EXPERIENCE
For telecom operators, accelerating revenue across different enterprise verticals is an urgent business requirement today. The need of the hour is a single platform that provides end-to-end handling of requirements and can support multiple channels, such as SMS, MMS, USSD, etc.
Mahindra Comviva’s Enterprise Messaging Platform-Ngage is a powerful, end-to-end solution, offering direct, cross-channel delivery, with multi-billion message handling capability and a simplified service experience.
Helps enterprises to streamline their business operations thus optimizing the operating and capital expense, streamline communication efforts and focus on a single platform delivery, reducing potential, extraneous investments in multiple delivery channels.
ENHANCED CUSTOMER EXPERIENCE
Closer interaction and engagement with customers is a priority for every telecom operator today. Mahindra Comviva’s Enterprise Messaging Platform-Ngage ensures multi-channel messaging services and location offerings that help to communicate with the customer any place, anytime.