A PLATFORM THAT AGGREGATES VAS SERVICES
END-TO-END SERVICE MANAGEMENT
Governance framework is a conceptual structure that enables different business objects to be framed and treated homogeneously. It can be defined as a set of concepts used to solve a problem in a specific domain. Effective and timely measures aimed at addressing these top management concerns need to be promoted by the governance layer of an enterprise. Hence, boards and executive management need to extend governance, already exercised over the enterprise, by way of an effective IT governance framework that addresses strategic alignment, performance measurement, risk management, value delivery and resource management.
By offering the governance module, Mahindra Comviva ensures that the KPIs of the operators’ business operations teams are aligned with the KPIs of the operator’s marketing teams.
PLAN MARKETING MODULE
Mahindra Comviva’s strategy ensures that all success factors are aligned to deliver operational excellence and success.
Mobile Operators today are operating in an increasingly saturated and competitive environment, where services are regarded as commodities and margins are decreasing and fast shrinking. It has become necessary to reduce operating costs, differentiate services, enhance customer experience and generate new revenue streams – all at the same time.
The Revenue Enhancement function offered by Mahindra Comviva is designed to increase the operator’s subscriber base and reduce churn.