Call Management Services

INCREASE CALL COMPLETION RATES
Call Management Services & Missed Call Alert

ENHANCE VOICE REVENUES WITH CALL MANAGEMENT SYSTEM LIKE CALL SIGNATURE, VOICE SMS & MORE

Mahindra Comviva’s Call Completion Suite which comprises of call signature, call loan services, voice sms smartly handles incomplete calls and converts them into complete calls in the network.

TAP NEW REVENUE STREAMS

In a hypercompetitive and rapidly changing marketplace, Mahindra Comviva’s Call Management Services suite ensures that incomplete calls are converted into new revenue streams for operators.

The Call Management Services portfolio consists of products that ensure calls can be completed with zero balance during everyday emergencies and also offerings that allow call completion during unavailability, not reachable, switch off and busy conditions. Also included are innovative solutions like Call Signature, Call Loan Services, Smart Conferencing and Voice SMS that further strengthens the operator’s voice offerings.

KEY DIFFERENTIATORS

Supplements an operator’s call management solutions portfolio and enhances voice revenues

Offers flexibility to deploy individual / combination of applications on single platform

The Suite clubs complementary services of Call Signature, Smart Conferencing and Voice SMS

SmartVAS Platform offers Cost Rationalization through Optimization of Network Resources

CALL COMPLETION SUITE

 

Over 20 per cent of calls made to mobile numbers get dropped, because the subscriber is unavailable, unreachable, busy or when their handset is switched off. This leads to loss in revenue for operators.

 

Mahindra Comviva’s Call Completion product suite comprises of products that ensure these incomplete calls are converted into new revenue streams for operators.

 

The suite comprises of the Voice SMS, Voice Call Completion, Visual Voice Mail, Notify Me and Missed Call Alerts. Missed Call Alerts notifies customers about the calls missed whilst they were not reachable through SMS. It also uses SMS to inform the calling party of the availability of the called party when they are reachable. The SMS sent to the calling party can also be modified by the end user. The number of mobile phones to which the missed call notification is sent to, can also be controlled.

 

 

Call completion suite
No Balance Suite

NO BALANCE SUITE

 

10-15 per cent of voice calls fail due to insufficient prepaid balance. This results in loss of revenue for an operator and customer dissatisfaction. For an operator, maximizing revenues from voice traffic becomes important.

 

Mahindra Comviva’s No Balance Suite comprises of innovative solutions that help operators regain revenues lost due to insufficient credit balance. The product suite caters to low-income subscribers and customers running out of credit at odd hours. By deploying the No Balance Suite, operators can improve voice revenues, target subscribers generating low ARPU, enhance customer satisfaction and offer multiple applications on a single platform.

CALL SIGNATURE

 

Identifying a caller or the purpose of a call are issues faced by mobile subscribers. Mahindra Comviva’s Call Signature is a customized message which is displayed during the call initiation stage (ringing) to either the calling or the called party. It can be used to set personal greetings to callers, to set status messages, to provide pre-call notifications and also for branding and advertisement.

 

Features like integration of Social media and Calendar will also help subscribers to automatically respond to the callers without responding to the calls themselves. This product caters to the youth segment and professionals, telemarketers and enterprise customers.

Call Signature
Call loan solution

CALL LOAN

 

The Call Loan solution credits talk-time to a subscriber’s account as a loan. The solution is targeted at pre-paid subscribers who are unable to access a mobile recharge/top-up immediately. With the credited loan amount, the subscriber is able to make calls, send SMSs and use the relevant mobility service without recharging.

Call Management BROCHURE

RC17

Call Management (pdf)

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WHY MAHINDRA COMVIVA ?

Year on year, every year, Mahindra Comviva has been recognized for excellence and innovation by some of the top agencies in the business; a feat that stands as a testament to our domain knowledge, business approach and technological excellence.

  • End-to-end business and platform management
  • An innovative, comprehensive, robust and feature laden portfolio
  • Global footprint spanning over 100 countries with over 130 telecom operators
  • Localization of content and services
Mahindra Comviva serving 90 countries across the world
  • 2016
    • TMCnet Tech Culture Awards 2016
    • Smart Card & Payments Awards 2016
    • GTB Innovation Awards 2016
    • Kalahari Awards 2016
  • 2015
    • Aegis Graham Bell Awards 2015
    • Telecoms.com Award 2015
    • Kalahari Awards 2015
    • Future Digital Awards 2015
    • M2Payments Latam Awards 2015
  • 2014
    • Meffys Awards 2014
    • Aegis Graham Bell Awards 2014
    • Frost & Sullivan 12th Annual 2014 India ICT Awards”
    • Global Telecoms Business Innovation Awards 2014
  • 2013
    • Meffys 2013 Awards
    • AfricaCom Awards 2013
    • Aegis Graham Bell Award 2013”
    • Global Telecoms Business Innovation Awards 2013
    • GSMA Global Mobile Awards 2013
  • 2012
    • Zimbabwe ICT Achievers Awards 2012
    • Golden Peacock Award 2012
    • Aegis Gram Bell Awards 2012”
    • World Communication Awards 2012
    • HR Leadership Award 2012
    • Asia Communications Awards 2012
  • 2011
    • Golden Peacock Award for Innovation 2011
    • Distinguished Fellow Award 2011
    • mBillionth Award South Asia 2011”
    • Aegis Gram Bell Awards 2011
    • Asia Communication Awards 2011
    • 5th CMAI National Telecom Awards 2011
    • Total Telecom’s World Vendor Awards 2011
    • Golden Peacock Innovation Award 2011
  • 2010
    • AfricaCOM Awards 2010
    • Frost & Sullivan Awards 2010
    • mBillionth South Asia Awards 2010”
    • Mobile Messaging Congress 2010
    • INFOCOM CMAI National Telecom Award 2010
    • Total Telecom’s World Vendor Awards 2010
    • GSMA Global Mobile Awards 2010
    • Golden Peacock Award for Innovation 2010
  • 2009
    • Deloitte Technology Asia Fast 500 2009
    • AfricaCOM Awards 2009
    • Golden Peacock Award for Innovation 2009”
    • Golden Peacock Award for Innovation 2009
    • GSMA’s Mobile Money for the Unbanked Initiative
    • GSMA Global Mobile Awards 2009
  • 2008
    • Golden Peacock Award for Innovation 2008
    • GSMA Mobile Asia Congress Awards 2008
    • AfricaCOM Awards 2008”
    • Deloitte Technology 2008