MobiLytix™ Digital Care

ENHANCED OMNI-CHANNEL CUSTOMER EXPERIENCE

PERSONALIZE EVERY ENGAGEMENT WITH A MOBILE SELF-SERVICE APP

Mahindra Comviva’s MobiLytix™ Digital Care, a mobile self service app, enables MNOs to create contextually, relevant experiences through their entire services journey

PROACTIVE, PERSONALIZED ENGAGEMENT AT EVERY STEP OF THE CUSTOMER JOURNEY

Customer experience represents the new growth currency for MNOs. Mahindra Comviva’s MobiLytix™ Digital Care delivers customer care starting with the initiation of the purchase process through discovery and selection, right on through to conversion, service and ultimately advocacy.
Mahindra Comviva’s MobiLytix™ Digital Care solution provides a seamless omni-channel experience through a rapid application development platform across digital e-care on applications, website and social platforms. This provides fastest go-to-market by enabling across all digital platforms, devices and operating system from the first day itself.

KEY DIFFERENTIATORS

Support for all device platforms – Available on 500 + devices.

Omni-channel Support – App, USSD, SMS, Web.

Improved up-sell and cross-sell opportunities.

PCIDSS certified.

Support for voice of the customer builds responsive service.

Crowd-support – peer-to-peer forums.

Accelerates time-to-market by 75 per cent.

Facilitates service discovery.

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WHY MAHINDRA COMVIVA ?

Year on year, every year, Mahindra Comviva has been recognized for excellence and innovation by some of the top agencies in the business; a feat that stands as a testament to our domain knowledge, business approach and technological excellence.

  • Over 15 years of industry expertise
  • Deep experience of delivering solutions to 110 MNOs in 90 countries
  • Flexible business rules and models
  • Expertise in business analytics and processes
  • Brings essential tools, people and processes to the table to support the implementation and day to- day management of operations
  • Deep understanding of the telecoms environment and customer behaviour
Mahindra Comviva serving 90 countries across the world
  • 2016
    • TMCnet Tech Culture Awards 2016
    • Smart Card & Payments Awards 2016
    • GTB Innovation Awards 2016
    • Kalahari Awards 2016
  • 2015
    • Aegis Graham Bell Awards 2015
    • Telecoms.com Award 2015
    • Kalahari Awards 2015
    • Future Digital Awards 2015
    • M2Payments Latam Awards 2015
  • 2014
    • Meffys Awards 2014
    • Aegis Graham Bell Awards 2014
    • Frost & Sullivan 12th Annual 2014 India ICT Awards”
    • Global Telecoms Business Innovation Awards 2014
  • 2013
    • Meffys 2013 Awards
    • AfricaCom Awards 2013
    • Aegis Graham Bell Award 2013”
    • Global Telecoms Business Innovation Awards 2013
    • GSMA Global Mobile Awards 2013
  • 2012
    • Zimbabwe ICT Achievers Awards 2012
    • Golden Peacock Award 2012
    • Aegis Gram Bell Awards 2012”
    • World Communication Awards 2012
    • HR Leadership Award 2012
    • Asia Communications Awards 2012
  • 2011
    • Golden Peacock Award for Innovation 2011
    • Distinguished Fellow Award 2011
    • mBillionth Award South Asia 2011”
    • Aegis Gram Bell Awards 2011
    • Asia Communication Awards 2011
    • 5th CMAI National Telecom Awards 2011
    • Total Telecom’s World Vendor Awards 2011
    • Golden Peacock Innovation Award 2011
  • 2010
    • AfricaCOM Awards 2010
    • Frost & Sullivan Awards 2010
    • mBillionth South Asia Awards 2010”
    • Mobile Messaging Congress 2010
    • INFOCOM CMAI National Telecom Award 2010
    • Total Telecom’s World Vendor Awards 2010
    • GSMA Global Mobile Awards 2010
    • Golden Peacock Award for Innovation 2010
  • 2009
    • Deloitte Technology Asia Fast 500 2009
    • AfricaCOM Awards 2009
    • Golden Peacock Award for Innovation 2009”
    • Golden Peacock Award for Innovation 2009
    • GSMA’s Mobile Money for the Unbanked Initiative
    • GSMA Global Mobile Awards 2009
  • 2008
    • Golden Peacock Award for Innovation 2008
    • GSMA Mobile Asia Congress Awards 2008
    • AfricaCOM Awards 2008”
    • Deloitte Technology 2008