PROACTIVE, PERSONALIZED ENGAGEMENT AT EVERY STEP OF THE CUSTOMER JOURNEY
Customer experience represents the new growth currency for MNOs. Mahindra Comviva’s MobiLytix™ Digital Care delivers customer care starting with the initiation of the purchase process through discovery and selection, right on through to conversion, service and ultimately advocacy.
Mahindra Comviva’s MobiLytix™ Digital Care solution provides a seamless omni-channel experience through a rapid application development platform across digital e-care on applications, website and social platforms. This provides fastest go-to-market by enabling across all digital platforms, devices and operating system from the first day itself.
Support for all device platforms – Available on 500 + devices.
Omni-channel Support – App, USSD, SMS, Web.
Improved up-sell and cross-sell opportunities.
Support for voice of the customer builds responsive service.
Crowd-support – peer-to-peer forums.
Accelerates time-to-market by 75 per cent.
Facilitates service discovery.
WHY MAHINDRA COMVIVA ?
Year on year, every year, Mahindra Comviva has been recognized for excellence and innovation by some of the top agencies in the business; a feat that stands as a testament to our domain knowledge, business approach and technological excellence.