Mahindra Comviva’s MobiLytix™ Centralized Communication Manager is an analytics-driven intelligent and unified platform that supports multiple communication categories, including service alerts, from various systems. It also delivers relevant, complete, contextual and interactive communications to the end-customer. Meanwhile, a seamless omni-channel experience for the end customer is ensured.
In addition, it supports a self-learning mechanism that predicts the most preferred communication channel. Other benefits include ensured revenue enhancement and optimization of network bandwidth across multiple delivery channels.
Supports a single and centralized communication platform
Ensures a holistic approach to customer engagement across various systems and tools
Ensures enhanced revenue via targeted and contextual customer engagement
Enhances service discovery time