Customer Value Management

Simplify, Focus, Innovate!

EXPLORE OUR SOLUTIONS

Across the world, customer value management are gaining in importance. Mahindra Comviva provides a portfolio of digital marketing solutions that help the marketer manage end-to-end consumer lifecycle.

REDEFINING CUSTOMER VALUE MANAGEMENT

Today, operators are witnessing an unprecedented rise in volume, variety and velocity of information (“big data”). This is owing to the advent of next generation mobile networks, the increased use of smartphones and the rise of social media.
Mahindra Comviva’s MobiLytix™ suite is a big data driven mobile analytics solution that enables the generation of hidden customer insights to drive revenue growth and superior customer experience.
Redifining customer value management

ENSURING CUSTOMER DELIGHT


More often than not, telecom operators are required to contend with gaps within certain product lines. This challenge is compounded n a multi-vendor environment, wherein identifying revenue drops and customer engagement inefficiencies are also priorities.

Mahindra Comviva’s Business Consulting services offers customized insights, on the basis of the company’s in-depth experience and collaboration with leading research partners like Gartner and Forrester. These partnerships are aimed at identifying product strategies and roadmaps mapped to a business’ requirements.

Ensuring customer delight through Comviva Business consulting

LET’S SIMPLIFY


Advances in big data analytics are allowing communications service providers (CSPs) to focus much more effectively on customer experience management (CEM).

Many operators have embarked on customer experience improvement initiatives that aim to transform their business operations from being network-centric and reactive to more customer-centric and proactive. This data offers a great opportunity to improve the effectiveness and efficiency of targeted marketing campaigns. This will significantly contribute to key business objectives, such as increasing ARPU and enhancing the customer’s experience, but only if the systems storing the source data are integrated, with supporting processes, to make effective use of it.

Improve customer experience using Big data analytics in telecom

RAPID, COST EFFECTIVE AND SEAMLESSLY INTEGRATED APPLICATION DEVELOPMENT


Developing mobile applications to enhance revenue is a priority for operators.

In this context, Mahindra Comviva’s Mobile Application Development Platform (MADP) redefines consumer experience on the application through transparent upgrades and lighter footprints on their devices.

Cost effective Mobile Application Development Platform (MADP)

STATE OF THE MART

Catch the latest from the world of customer value solutions. Find a selection of news, views and events that are actively shaping the mobile finance revolution.

Videos


Portfolio – Customer Value Management

WebAxn Platform

iEOCN (Interactive End of Call Notification)

Revenue Plus

Flyers

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MobiLytix™ Suite

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MOBILYTIX™ FLEXIBLE COUPON

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Revenue plus Winback

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IRIS

Infographics


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Interactive Call Notification Solution

IRIS Infographic

Incremental Revenues through Incremental Sales

Business Consultancy-01

Business Consultancy

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iEOCN(Interactive End of Call Notification)

Tweetchat Storify creative

CEM in Omni-Channel Space

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Winback Solution

Big-Data-Analytics

Big Data Analytics

Interactive Call Notification Solution

WHY MAHINDRA COMVIVA ?

Year on year, every year, Mahindra Comviva has been recognized for excellence and innovation by some of the top agencies in the business; a feat that stands as a testament to our domain knowledge, business approach and technological excellence.

  • Over 15 years of industry expertise
  • Deep experience of delivering solutions to 110 MNOs in 90 countries
  • Flexible business rules and models
  • Expertise in business analytics and processes
  • Brings essential tools, people and processes to the table to support the implementation and day to- day management of operations
  • Deep understanding of the telecoms environment and customer behaviour
Mahindra Comviva serving 90 countries across the world



  • 2017
    • GSMA GLOMO Awards 2017
    • Aegis Graham Bell Awards 2017
  • 2016
    • Messaging & SMS World Awards 2016
    • AfricaCom Award 2016
    • CommsMEA Awards 2016
    • Future Digital Awards 2016
    • Digital Impact Awards Africa 2016
    • TMCnet Tech Culture Awards 2016
    • Smart Card & Payments Awards 2016
    • GTB Innovation Awards 2016
    • Kalahari Awards 2016
  • 2015
    • Aegis Graham Bell Awards 2015
    • Telecoms.com Award 2015
    • Kalahari Awards 2015
    • Future Digital Awards 2015
    • M2Payments Latam Awards 2015
  • 2014
    • Meffys Awards 2014
    • Aegis Graham Bell Awards 2014
    • Frost & Sullivan 12th Annual 2014 India ICT Awards”
    • Global Telecoms Business Innovation Awards 2014
  • 2013
    • Meffys 2013 Awards
    • AfricaCom Awards 2013
    • Aegis Graham Bell Award 2013”
    • Global Telecoms Business Innovation Awards 2013
    • GSMA Global Mobile Awards 2013
  • 2012
    • Zimbabwe ICT Achievers Awards 2012
    • Golden Peacock Award 2012
    • Aegis Gram Bell Awards 2012”
    • World Communication Awards 2012
    • HR Leadership Award 2012
    • Asia Communications Awards 2012
  • 2011
    • Golden Peacock Award for Innovation 2011
    • Distinguished Fellow Award 2011
    • mBillionth Award South Asia 2011”
    • Aegis Gram Bell Awards 2011
    • Asia Communication Awards 2011
    • 5th CMAI National Telecom Awards 2011
    • Total Telecom’s World Vendor Awards 2011
    • Golden Peacock Innovation Award 2011
  • 2010
    • AfricaCOM Awards 2010
    • Frost & Sullivan Awards 2010
    • mBillionth South Asia Awards 2010”
    • Mobile Messaging Congress 2010
    • INFOCOM CMAI National Telecom Award 2010
    • Total Telecom’s World Vendor Awards 2010
    • GSMA Global Mobile Awards 2010
    • Golden Peacock Award for Innovation 2010
  • 2009
    • Deloitte Technology Asia Fast 500 2009
    • AfricaCOM Awards 2009
    • Golden Peacock Award for Innovation 2009”
    • Golden Peacock Award for Innovation 2009
    • GSMA’s Mobile Money for the Unbanked Initiative
    • GSMA Global Mobile Awards 2009
  • 2008
    • Golden Peacock Award for Innovation 2008
    • GSMA Mobile Asia Congress Awards 2008
    • AfricaCOM Awards 2008”
    • Deloitte Technology 2008