Mahindra Comviva’s unified customer relationship management offers a unified view of customer interactions with the operator. Besides, it also entails a single database for customer information from all systems and contact channels. The suite offers diverse and integrated tools designed to manage and enhance every aspect of the customer’s experience.

Benefits

Monitor business data with personalized dashboards

On-and-off boarding of customers and services

Quick and flexible payments

Capable of leveraging social media as an engagement channel

Unique Selling Proposition

Omni- Channel
User Experience
The solution enables operators to deliver a consistent user experience across all applications and devices. The touch points can be a call center agent, a self-serving web interface, social media, etc.
Real time Subscriber Information
It enables rapid response to customer enquiries. It can be deployed in call centres, retail outlets and partners, with the optional self service module for account management.It provides complete customer information.
Optimize Operational Costs
Integrated workflow management and automated processes enable streamlined operations whilst providing a complete audit trail of customer contact-related activities.
A One-Stop Shop Solution
The platform supports rating, charging, billing and invoicing of any services offered.

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