iPACS–Telecom OSS/BSS suite

iPACS BSS and OSS Telecom Suite


Mahindra Comviva’s iPACS – convergent telecom OSS/BSS suite enables operator to roll-out multiple products with ease, thereby reducing operational overheads.


While tapping alternate revenue streams, operators are faced with the challenge of maintaining uniformity in their business processes and in customer experience, while ensuring minimal change to the existing ecosystem.


Mahindra Comviva’s iPACS –telecom OSS/BSS suite ensures uniformity across all major business processes like customer interaction management, billing and provisioning. It simplifies the overall business Management and aids decision making via converged reporting and analysis.


Support for multiple LOBs, with a single customer view across all lines of businesses.

A single window for all LOB tertiary sales.

Least average hold time (AHT) in the CRM industry for faster customer communication.

The product’s design is aimed at raising first time resolutions to 90 per cent of all customer communications.

Intelligent multi-play offerings.

Reduced churn rate.

Proven IoT and deployment for a majority of network vendors.

Multiprotocol support for North-and-South-bound interfaces.

Transparent partner management, invoicing and reconciliation.

Smart route management towards interconnect partners.

iPACS Unified CRM


Next-generation telecom companies require a unified product portfolio to support their business and customer management requirements.

Mahindra Comviva’s iPACS –telecom OSS/BSS suite enables operators to reuse the existing flow of business and rules pertaining to acquisition, to facilitate faster product and LOB roll-out. Moreover, maintaining IT uniformity for easier business administration and customer management is ensured.

iPACS CRM supports urgent alarms and activities like mobile number portability port out, campaigns and other personal events and reminders. These can be used by the operator to improve a customer’s experience.

iPACS Unified CRM
iPACS Convergent Charging Billing and Mediation

iPACS Convergent Billing and Mediation


For operators, deploying a single window solution for all billing requirements is an essential part of their business.

Mahindra Comviva’s iPACS Convergent billing solution enables the operator to replicate existing business rules and plans across various business lines for rapid roll outs and reduce overheads pertaining to re-verification. iPACS enables the operator to manage their product portfolios in a converged manner, spanning prepaid, post-paid and hybrid offerings.

iPACS Order Management and Provisioning

Enabling service provisioning and fulfillment functions as a differentiator for telecom operators. Mahindra Comviva’s iPACS Provisioning, with its step based request handling facility (including request collection, workflow and order execution) provides greater traceability for provisioning requests.

iPACS Provisioning offers intelligent capacity control that ensures the ecosystem and third party interfaces do not line up an excessive number of provisioning-related activities. iPACS also aids faster rollout of transformation deployments.

iPACS Order Management and Provisioning
iPACS Smart Inventory Management

iPACS Smart Inventory Management

A solution designed to cater to all requirements pertaining to dynamic inventory management is the need of the hour for telecom operators today.

Mahindra Comviva’s iPACS supports the inventory lifecycle, from primary sourcing to when the inventory is sold, along with bundled services. iPACS smart Inventory provides a complete view of the inventory available in an operator’s warehouse and in a dealer’s stocks. With advanced features such as inventory ageing, an operator can divide the old inventory payout amongst dealers and end- customers.

iPACS Roaming Billing

Managing the entire gamut of roaming services is a major challenge faced by telecom operators.

Mahindra Comviva’s iPACS Roaming billing (Roamflex) offers operators advanced tools to limit the amount a customer spending on roaming, thereby reducing account payables.

iPACS Roaming Billing
iPACS Interconnect Management

iPACS Interconnect Management

For any operator, providing support for transient and call terminating partners is essential .iPACS Interconnect, through its intelligent reporting, provides intuitive insights into CDR patterns obtained from different interconnect partners.


Year on year, every year, Mahindra Comviva has been recognized for excellence and innovation by some of the top agencies in the business; a feat that stands as a testament to our domain knowledge, business approach and technological excellence.

  • Experience in handling huge subscriber bases of over 200 million subscribers.
  • Experience in handling subscribers requirements in major geographies APAC and Africa.
  • Good experience of market plans and CRM requirements in these geographies.
  • Faster time to market due to matured product.
Mahindra Comviva serving 90 countries across the world
  • 2016
    • TMCnet Tech Culture Awards 2016
    • Smart Card & Payments Awards 2016
    • GTB Innovation Awards 2016
    • Kalahari Awards 2016
  • 2015
    • Aegis Graham Bell Awards 2015
    • Telecoms.com Award 2015
    • Kalahari Awards 2015
    • Future Digital Awards 2015
    • M2Payments Latam Awards 2015
  • 2014
    • Meffys Awards 2014
    • Aegis Graham Bell Awards 2014
    • Frost & Sullivan 12th Annual 2014 India ICT Awards”
    • Global Telecoms Business Innovation Awards 2014
  • 2013
    • Meffys 2013 Awards
    • AfricaCom Awards 2013
    • Aegis Graham Bell Award 2013”
    • Global Telecoms Business Innovation Awards 2013
    • GSMA Global Mobile Awards 2013
  • 2012
    • Zimbabwe ICT Achievers Awards 2012
    • Golden Peacock Award 2012
    • Aegis Gram Bell Awards 2012”
    • World Communication Awards 2012
    • HR Leadership Award 2012
    • Asia Communications Awards 2012
  • 2011
    • Golden Peacock Award for Innovation 2011
    • Distinguished Fellow Award 2011
    • mBillionth Award South Asia 2011”
    • Aegis Gram Bell Awards 2011
    • Asia Communication Awards 2011
    • 5th CMAI National Telecom Awards 2011
    • Total Telecom’s World Vendor Awards 2011
    • Golden Peacock Innovation Award 2011
  • 2010
    • AfricaCOM Awards 2010
    • Frost & Sullivan Awards 2010
    • mBillionth South Asia Awards 2010”
    • Mobile Messaging Congress 2010
    • INFOCOM CMAI National Telecom Award 2010
    • Total Telecom’s World Vendor Awards 2010
    • GSMA Global Mobile Awards 2010
    • Golden Peacock Award for Innovation 2010
  • 2009
    • Deloitte Technology Asia Fast 500 2009
    • AfricaCOM Awards 2009
    • Golden Peacock Award for Innovation 2009”
    • Golden Peacock Award for Innovation 2009
    • GSMA’s Mobile Money for the Unbanked Initiative
    • GSMA Global Mobile Awards 2009
  • 2008
    • Golden Peacock Award for Innovation 2008
    • GSMA Mobile Asia Congress Awards 2008
    • AfricaCOM Awards 2008”
    • Deloitte Technology 2008