Analyst Reports

Gartner’s CX Pyramid to Uncover Innovative Customer Experiences That Create the Strongest Customer Relationships

These are precarious times for telecom operators. On one hand, these players have to contend with falling average revenue per user and wafer thin margins. On the other. over-the-lop players have emerged as serious contenders for market share. In addition, customers have a plethora of options lo choose from, thus making ii easy for them to switch loyalties. If thus wouldn’t be an understatement lo say that a sound customer experience and value management (CXM) strategy is what makes or breaks a brand.

The question that remains. however. is; where do operators begin? This is, for all intents and purposes, a two-fold step. 11 begins with these players proaclively tracking down what customers (actually) want. This. in turn, will (hopefully) throw up actionable insights into the challenges related lo ensuring customer satisfaction. Chalking out a CXM strategy is merely the most obvious result of the above plan.

In this context. Gartner’s report titled. “Use Gartner’s CX Pyramid to Uncover Innovative Customer Experiences That Create the Strongest Customer Relationships”, states that “Successful CX programs don’t just find and reduce problems in current customer journeys; they also detect and resolve unmet customer needs and wants in innovative ways. CX leaders can use the CX pyramid framework to forge powerful experiences that deliver greater customer loyalty and brand advocacy.”

Disclaimer: Use Gartner’s CX Pyramid to Uncover Innovative Customer Experi­ences That Create the Strongest Customer Relationships, Augie Roy. 17 July 2018. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or ifs affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.





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Today’s digital first ecosystem demands that the scope of business content undergo a paradigm shift. The larger idea, of course, is to ensure that content services constitute a part of the broader digital workplace. In this context, Gartner’s report titled, Extend Content Services Platforms With Applications and Components to Meet Business-Specific Needs examines the impact of these changing business models. For example, Gartner recommends that application leaders ought to pay attention to managing an increasingly content-centric application footprint. This is owing to the ease with which software-as-a-service (SaaS) applications can be procured and deployed by business stakeholders. The report also offers a set of recommendations, designed to best cater to these requirements. To illustrate, as per the firm, application leaders ought to prioritize openness and ease of integration while evaluating a technology. The idea is to maximize effectiveness and ensure that the components of content services can be reused.
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Analyst Mentions

September 2018 |

QY Research.com

Global Data Monetization Market Size, Status and Forecast 2018-2025

This report focuses on the global Data Monetization status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Data Monetization development in United States, Europe and China.

September 2018 |

QY Research Groups

Global Digital Money Transfer Market Size, Status And Forecast 2018-2025

This report focuses on the global Digital Money Transfer status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Digital Money Transfer development in United States, Europe and China.

September 2018 |

Mind Commerce

Next Generation Network OSS and BSS Market Outlook and Forecasts 2018 – 2023

The report provides comprehensive analysis of the drivers and issues related to the technical and business aspects of OSS/BSS, deployments and operations issues, and quantitative analysis with forecasts for anticipated growth through 2023. Comviva has been named as one of the providers of BSS solutions

September 2018 |

Data Bridge Market Research

Global SMS Firewall Market – Industry Trends and Forecast to 2024

This report examines the SMS firewall market in depth and names Comviva as one of the major compatitive solution providers

September 2018 |

Coherent Market Insights

Digitally Delivered Services Market Analysis 2018-2026

September 2018 |

Market Research Future

Global Mobile Value Added Services Market Research Report- Forecast 2023

September 2018 |

Coherent Market Insights

SMS Firewall Market - Global Industry Insights, Trends, Outlook, and Opportunity Analysis, 2018-2026

August 2018 |

QY Research.com

Global Mobile Value-Added Services (VAS) Market 2018 Industry Research Report

This report studies the global Mobile Value-Added Services (VAS) market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Mobile Value-Added Services (VAS) market by companies, region, type and end-use industry. Comviva has been mentioned as one of the global top players in the market.

August 2018 |

HTF Market Intelligence

Global Mobile Value-Added Services (VAS) Market Report 2018

This Report covers mobile Value Added Services market and identifies the Major Players’ data, including: shipment, revenue, gross profit, interview record, business distribution etc. Comviva has been mentioned as a major player in the market.

August 2018 |

BisReport

Global Mobile Payment Services Market Research Report 2018

This Report covers the Major Players’ data in the Mobile Payment Services industry, including: shipment, revenue, gross profit, interview
record, business distribution etc., these data help the consumer know about the competitors
better. Comviva has been named as one of the key manufacturers of the platform.

August 2018 |

QY Research.com

Global Deep Packet Inspection (DPI) Market Report, History and Forecast 2013-2025, Breakdown Data by Companies, Key Regions, Types and Application

This report studies the Deep Packet Inspection (DPI) market size by players, regions, product types and end industries, history data 2013-2017 and forecast data 2018-2025. Comviva has been mentioned among global top players in this market.

August 2018 |

QY Research.com

Global Telecom Technologies Market Report, History and Forecast 2013-2025, Breakdown Data by Companies, Key Regions, Types and Application

This report studies the global market competition landscape in telecom technologies, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis. Comviva has been mentioned among global top players in this market.

August 2018 |

QY Research.com

Global Premium Messaging Market Research Report 2018

Comviva has been named as one of the top players in global premium messaging market

July 2018 |

Bizwit Research & Consulting LLP

Global Mobile VAS Market Size Study Forecasts, 2018-2025

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. Comviva has been mantioned as one of the key players in this market.

July 2018 |

QY Research.com

Global Digital Money Transfer Market Research Report 2018-2023

It provides the Digital Money Transfer industry overview with growth analysis and historical & futuristic cost, revenue, demand and supply data. And Comviva's name is amonth the key players in the market.

July 2018 |

Gartner

Hype Cycle for ICT in Africa, 2018

Comviva has been mentioned here as representative vendor under Mobile Money

July 2018 |

Gartner

Hype Cycle for Personal Technologies, 2018

Comviva has been mentioned here as representative vendor under Digital Wallet

July 2018 |

Gartner

Hype Cycle for Digital Banking Transformation, 2018

Comviva has been mentioned here as representative vendor under Mobile wireless payment systems (for non-mature markets)

July 2018 |

Gartner

Hype Cycle for Digital Commerce, 2018

Comviva has been mentioned here as representative vendor under Digital Wallet

July 2018 |

Gartner

Hype Cycle for Communications Service Provider Strategy, 2018

Comviva has been mentioned here as representative vendor under Mobile Money and Direct CSP Billing

July 2018 |

Gartner

Hype Cycle for ICT in India, 2018

Comviva has been mentioned here as representative vendor under Mobile Money

July 2018 |

Gartner

Hype Cycle for the Future of CSP Network and Business Operations, 2018

Comviva has been mentioned here as representative vendor under Dynamic Discounting, Supplier and Partner Relationship Management, Direct CSP Billing, and Mobile Money

July 2018 |

Gartner

Extend Content Services Platforms With Applications and Components to Meet Business-Specific Needs

Today’s digital first ecosystem demands that the scope of business content undergo a paradigm shift. The larger idea, of course, is to ensure that content services constitute a part of the broader digital workplace.

In this context, Gartner’s report titled, Extend Content Services Platforms With Applications and Components to Meet Business-Specific Needs, states that business content needs more than just management. Application leaders should consider supplementing their content services platforms with business-specific applications and components to offer employees the most effective set of content-related capabilities.

June 2018 |

Juniper Research

Contactless Payments - Full Research Suite

The research provides an extensive analysis of the opportunity for mobile wallets, sizing the positioning and future scope for key OEM-Pay services and has mentioned Comviva as one of the solution providers.

June 2018 |

BisReport

Global Mobile Value Added Services (MVAS) Market Report 2018

This Report covers the manufacturers’ data, including: shipment, price, revenue, gross profit, interview record, business distribution etc. and Mahindra Comviva has been mentioned among the top players in market.

June 2018 |

QY Research.com

Global Digital money transfer service Market Growth, Trends, and Forecast 2018 – 2023

This report on Global Digital money transfer service Market delivers detailed analysis on the main challenges and growth prospects in the market. Mahindra Comviva is listed among the key market players.

June 2018 |

Global Info Research

Global Data Monetization Market By Manufacturers, Countries, Type And Application, Forecast To 2023

This report studies the Data Monetization market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and enlists Mahindra Comviva among them.

June 2018 |

Transparency Market Research

SMS Firewall Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2017 - 2025

The report offers a comprehensive evaluation of the market, and mentions Mahindra Comviva as one of the key players

June 2018 |

HNY Research

2018-2023 Global and Regional SMS Firewall Industry Production, Sales and Consumption Status and Prospects Professional Market Research Report

The points that are discussed within the report are the major market players that are involved in the market such as manufacturers, raw material suppliers, equipment suppliers, end users, traders, distributors and etc. and Mahindra Comviva is one of the key players.

June 2018 |

ROCCO Research

A2P SMS Messaging Vendor Performance Report 2018 – Strategic Analysis

This report identifies 52 vendors in A2P SMS Messaging space and provides a detailed comparison of 21 of these vendors over 35+ KPIs. Comviva is mentioned as one of the vendors in this report, but has not received detailed ratings from MNOs.

June 2018 |

ROCCO Research

A2P SMS Messaging Vendor Performance Report 2018 – Strategic Analysis + Regional Analysis

This report identifies 52 vendors in A2P SMS Messaging space and provides a detailed comparison of 21 of these vendors over 35+ KPIs. Comviva is mentioned as one of the vendors in this report, but has not received detailed ratings from MNOs.

June 2018 |

Ovum

Telecoms Vendor Contract Database: May 2018

The Vendor Contract Database is a monthly report that shows publicly announced carrier-vendor contracts around the world. The database is searchable by region, quarter, year, operator, vendor, and equipment segment. Comviva's key client wins have been featured in the monthly report

June 2018 |

Markets And Markets

SMS Firewall Market by SMS Type (A2P Messaging and P2A Messaging), SMS Traffic (SMS Exchange and International Exchange), Messaging Platform (Cloud and Traditional), and Region (North America, Europe, and Asia Pacific) - Global Forecast to 2022

SMS firewall solutions help Mobile Network Operators (MNOs) and SMS aggregators to protect and block illegal SMS traffic. Nowadays, telecom operators are receiving large volumes of spam messages, which will negatively impact the quality of service and block the network bandwidth. SMS firewall solutions help telecom operators to regain their revenues which have declined due to Over-the-top (OTT) players. These solutions also provide benefits in terms of reduced operational costs and enhanced customer experience.

June 2018 |

ReportsWeb

Global SMS firewall Market Size, Status and Forecast 2024

Market Research Report on SMS firewall Market Industry providing Global (United States, Europe, Japan, Germany, Brazil, China and Others) Market Landscape and its Growth Prospects over the coming years.

June 2018 |

Transparency Market Research

SMS Firewall Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2017 – 2025

The global short message service (SMS) firewall market is prognosticated to witness a significant adoption of different solutions in the coming years due to certain factors such as the rising focus on the avoidance of revenue loss because of grey routes. The swelling adoption of application to person (A2P) SMS, tighter government regulations, and escalating privacy and security concerns could help the market to embrace sound growth prospects. Companies operating in the market are anticipated to take to the adoption of different business tactics such as business expansions, collaborations, and mergers and acquisitions for securing a strong position in the near future.

June 2018 |

Market Research Nest

2018-2023 Global and Regional SMS Firewall Industry Production, Sales and Consumption Status and Prospects Professional Market Research Report

MS Firewall Market report evaluates the growth rate and the market value based on market dynamics, growth inducing factors. The complete knowledge is based on latest industry news, opportunities, and trends. The report contains a comprehensive market analysis and vendor landscape in addition to a SWOT analysis of the key vendors.

June 2018 |

Coherent Marketing Insights

SMS Firewall Market – Global Industry Insights, Trends, Outlook, and Opportunity Analysis, 2018-2026

SMS Firewall Market Research Study provide detailed information about the key factors influencing the growth of the industry which include drivers, restraints, opportunities, and industry-specific challenges, strategically profile key players and comprehensively analyze their market share and core competencies.

June 2018 |

Future Marketing Insights

Premium A2P And P2A Messaging Market: Global Industry Analysis and Opportunity Assessment 2017-2027
Telecommunication service providers, cloud service providers, and vendors of A2P SMS market are working together to ensure continued functioning of A2P SMS. All these entities are making it easier for enterprises to include SMS in their business process. The A2P messaging industry is also working to build synergies between enterprises and communication application providers. It will assist enterprises to cater their customers with better quality.

June 2018 |

Research Cosmos

Global Premium A2P and P2A Messaging Market Analysis and Forecast to 2022 | Growth Opportunity Assessment

Increasing mobile subscriber base, indispensable requirement to have ubiquitous and direct personal communication channel for enterprises to interact with their customers, rising use of mobile banking, creation of new business revenue for stakeholders (specially mobile network operators), and increasing use of messaging services across various business verticals are some of the driving forces in the market.

May 2018 |

Data Bridge Market Research

Global SMS Firewall Market

The report offers elaborated learning on the market parts like dominating firms, growth rate, Industry Chain Analysis, Major Manufactures, gross margin, and the most effective development within the organization comprised throughout this analysis,

May 2018 |

Analytical Research Cognizance

Premium A2P and P2A Messaging-Global Market Status and Trend Report 2013-2023

Premium A2P and P2A Messaging-Global Market Status and Trend Report 2013-2023 offers a comprehensive analysis on Premium A2P and P2A Messaging industry, standing on the readers’ perspective, delivering detailed market data and penetrating insights. No matter the client is industry insider, potential entrant or investor, the report will provides useful data and information.

May 2018 |

Market Research Store

Global Premium A2P and P2A Messaging Market Status and Trend Report 2018-2023

This new research report that entirely centers Global Premium A2P and P2A Messaging market and delivers in-depth market analysis and future prospects of Global Premium A2P and P2A Messaging market.

May 2018 |

QY Research.com

Global Mobile Value Added Services (MVAS) Market Size, Status and Forecast 2025

This report studies the global Mobile Value Added Services (MVAS) market size, industry status and forecast, competition landscape and growth opportunity. Comviva has been named among the top players in this market.

May 2018 |

QY Research.com

Global Mobile Money Market Report, Trends, Size, Share, Analysis, Estimations and Forecasts to 2023

This market intelligence report is a comprehensive analysis of the situation of Mobile Money market. A detailed investigation of the past progress, present market scenario, and future prospects has been offered in the report. Mahindra Comviva has been mentioned as one of the key players in the market.

May 2018 |

Ovum

Telco OSS/BSS Contracts Analytics

This report analyzes telecom industry OSS/BSS contracts by company, system area, vendor, and region. Comviva's contracts have been analyzed here too.

May 2018 |

Ovum

Telco Services Innovation Radar: 1Q18

The Telco Services Innovation Radar: 1Q18 provides a detailed summary of new and innovative services that were announced or launched by TV, fixed, mobile, and integrated operators in 1Q18. Comviva's mobile money offering has been talked about here along with a case study.

May 2018 |

Ovum

Telecoms Vendor Contract Database: April 2018

The Vendor Contract Database is a monthly report that shows publicly announced carrier-vendor contracts around the world. The database is searchable by region, quarter, year, operator, vendor, and equipment segment. Comviva's key client wins have been featured in the monthly report

May 2018 |

Markets and Markets

Data Monetization Market by Component (Tools and Services), Data Type, Business Function, Deployment Type (On-Premises and Cloud), Organization Size, Industry Vertical (BFSI, Consumer Goods and Retail, and Telecom), and Region - Global Forecast to 2023

The report provides detailed information related to the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the data monetization market growth. The report profiles the key players and comprehensively analyzes their core competencies. Comviva has been named as one of the major solution and service provider in data monetization market.

May 2018 |

Global Industry Analysts

Mobile Value Added Services (MVAS) - Global Strategic Business Report

The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Middle East & Africa, and Latin America. Annual estimates and forecasts are provided for the period 2016 through 2024. Comviva is mentioned as one of the key players along with two industry activities.

May 2018 |

MI Reports

Global Premium A2P and P2A Messaging Market Status & Trend Report 2018-2023

Premium A2P and P2A Messaging-Global Market Status & Trend Report 2018-2023 Top 20 Countries Data offers a comprehensive analysis on Premium A2P and P2A Messaging industry, standing on the readers’ perspective, delivering detailed market data in Global major 20 countries and penetrating insights. Comviva is mentioned among the key vendors in this space.

April 2018 |

Ovum

Telecoms Vendor Contract Database: March 2018

The Vendor Contract Database is a monthly report that shows publicly announced carrier-vendor contracts around the world. The database is searchable by region, quarter, year, operator, vendor, and equipment segment. Comviva's key client wins have been featured in the monthly report

April 2018 |

Juniper Research

Mobile Wallets - Deep Dive Strategy & Competition 2018-2022

This is an in-depth assessment of the mobile wallets space which explores the key trends in the market, forthcoming legislation and the strategies employed by leading wallet providers as they seek to become the default payment mechanism. Comviva is mentioned as one of 18 leading wallet offerings.

April 2018 |

Juniper Research

Mobile Wallets - Deep Dive Data 2018-2022

The industry benchmark forecasts for mobile wallets include transactions made at POS as well as online retail purchases, utility bill payments, P2P money transfers and ticket purchases. Comviva is mentioned as one of the wallet providers here.

March 2018 |

Ovum

Telecoms Vendor Contract Database: February 2018

The Vendor Contract Database shows publicly announced carrier-vendor contracts around the world. The database is searchable by region, quarter, year, operator, vendor, and equipment segment. Comviva's key client wins have been featured in the monthly report

March 2018 |

GSMA

A framework to understand women’s mobile-related safety concerns in low- and middle-income countries

This report explores women’s mobile-related safety concerns, building on previous research by the GSMA and other associated organisations. It draws on over 30 stakeholder interviews, desk research and primary research in India and Egypt to provide a framework to understand mobile-related safety concerns, an overview of initiatives (i.e. products, services, policies, or marketing or distribution approaches) that tackle this issue and actionable recommendations for stakeholders.
Comviva’s PreTUPS™ Private Recharge has been mentioned in details as an initiative to adress women safety while getting recharge done at a retailer.

February 2018 |

Ovum

MWC 2018, WHAT TO EXPECT

The reports highlighted vendors, solutions, and innovation to look out during MWC 2018. Mahindra Comviva was touted as a vendor to look out for value added wallet products

February 2018 |

Ovum

Telco Services Innovation Radar: 4Q17
The Telco Services Innovation Radar: 4Q17 provides a detailed summary of 299 new and innovative services that were announced or launched by TV, fixed, mobile, and integrated operators in the fourth quarter of 2017. Mahindra Comviva’s PreTUPS has been featured as one of those innovative services

February 2018 |

Acute Market Insights

Global Premium A2P and P2A Messaging Market Analysis and Forecast to 2022

Comviva is mentioned as one of the major vendors in A2P and P2A messaging market

January 2018 |

GLOBAL MOBILE VALUE-ADDED SERVICES (VAS) MARKET 2017-2021

The report covers the present scenario and the growth prospects of the global mobile VAS market for 2017-2021. To calculate the market size, the report considers the revenue generated from the sales of mobile VAS. Comviva has been mentioned as one of the key vendors.

January 2018 |

DIGITAL MONEY TRANSFER & REMITTANCES

Not much relevant. Exclude it

January 2018 |

Telecoms Vendor Contract Database: December 2017

The Vendor Contract Database shows publicly announced carrier-vendor contracts around the world. The database is searchable by region, quarter, year, operator, vendor, and equipment segment. Comviva's key client wins have been featured in the monthly report