Analyst Mentions

Mobility solutions that transform lives

Analyst Mentions

Mobility solutions that transform lives

Analyst Mentions


Report title: Where Android Pay And Samsung Pay Fit In Your Bank’s Payments Strategy

Publisher: Forrester

Publication date: December 2016

This report advice banks on their android mobile payment strategy, primarily if banks should go with solutions like Android Pay/ Samsung Pay, or build their own.
To access the report’s summary and table of contents click here

Report title: Ovum Decision Matrix 2016: Digital Wallet

Publisher: Ovum

Publication date: December 2016

This report provides an overview of the white-label mobile wallet platform market, and it is intended to assist banks and payment providers in the vendor shortlisting process by evaluating some of the leading white-label platforms available. Mahindra Comviva’s Mobiquity Wallet has been recognized as a challenger.
To access the report’s summary and table of contents click here

Report title: SWOT Assessment: Mahindra Comviva iPACS v11.0 and mBAS

Publisher: Ovum

Publication date: December 2016

This SWOT is an independent assessment of Mahindra Comviva’s billing and subscription management solutions by Ovum. It highlights that Mahindra Comviva offers a full-suite BSS portfolio and complementary professional services including managed services and systems integration. And especially acknowledges Mahindra Comviva’s new solution, Data Revenue Booster, as a key opportunity and strength area.
To access the report’s summary and table of contents click here

Report title: Managing Disaster Response through Mobile in Middle East and North Africa

Publisher: GSMA Intelligence

Publication date: December 2016

Mahindra Comviva has been mentioned in this report for developing the Asia Hawala service in Iraq. Asia Hawala is a mobile money service launched by Asiacell, a subsidiary of Ooredoo, in December 2015. The service is run in conjunction with the Central Bank of Iraq and was developed by Mahindra Comviva. Users can register with Asia Hawala and open a mobile money account on their existing SIM cards. They can then deposit cash into this account and use it for all their daily transactions in the form of mobile money.
To access the report’s summary and table of contents click here

Report title: Market Guide for Digital Wallet, 2016

Publisher: Gartner

Publication date: November 2016

Mahindra Comviva’s Mobiquity Wallet has been covered among the top 30 digital wallets globally in this Gartner ‘Market Guide’.This document has high visibility within end user IT organizations, and is widely used to identify key vendors in a technology areas.
To access the report’s summary and table of contents click here

Report title: The Mobile Money Industry SUB-SAHARAN AFRICA

Publisher: Frost & Sullivan

Publication date: October 2016

This document is a follow up after Mahindra Comviva won Frost and Sullivan’s ‘Best Practice Award’ . The document talks in detail about state of Mobile Financial Solutions in Sub-Saraha Africa and covers Mahindra Comviva’s offerings around aspects such as performance value, customer ownership experience and customer acquisition.

Report title: Mobile Money – Global Market Outlook (2016-2022)

Publisher: Statistics Market Research Consulting

Publication date: October 2016

This report highlights that remote payments segment lead the mobile money market. It projects Asia-Pacific is to record the largest market values as well as anticipated to grow with the highest CAGR between 2016-2022. The factors driving this growth are the large-scale approval of mobile money services by the users in the region, along with the presence of the large number of mobile subscribers.
Mahindra Comviva has been covered as one of the key Mobile Money solutions provider globally.

To access the report’s summary and table of contents click here

Report title: Gartner Magic Quadrant for Integrated Revenue and Customer Management for CSPs for 2016

Publisher: Gartner

Publication date: October 2016

Mahindra Comviva has been positioned in this Gartner Magic Quadrant. The company has been recognized as a Niche player for its billing solutions (iPACS, mBAS), and customer analytics suite MobilytixTM.
Gartner’s Magic Quadrant for IRCM market is composed of communications service providers (CSPs) looking for commercial off-the-shelf software packages that address business-critical revenue and customer management business processes. The document rates solution suites that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other functions.

To access the report’s summary and table of contents click here

Report title: Digital Care Capabilities Key for CSPs

Publisher: Juniper Research

Publication date: September 2016

Research explores the best practice for service deployment, identifies the optimal markets for growth, assesses key player capabilities and provides the most in-depth forecasts across a range of key metrics. The research includes an analysis of the long term implications of and strategic recommendations for:
• Mobile & Online Domestic Money Transfer
• Mobile & Online International Money Transfer & Remittances
Mahindra Comviva’s mobile financial solutions, including TerraPay have been covered as key solutions in the space

To access the report’s summary and table of contents click here

Report title: Digital Care Capabilities Key for CSPs

Publisher: Gartner

Publication date: August 2016

The report looks at four key trends in CSP Digital Care activity:
1. Their shift toward multichannel capabilities
2. The development of digital care functionality
3. How they are building customer engagement with their digital care functionality
4. Growth in deploying troubleshooting capabilities
Mahindra Comviva has been referred as a vendor providing digital care solutions and data from our deployments have been used as reference for some of the leading trends in the industry

To access the report’s summary and table of contents click here

Report title: A2P MESSAGING Key Vertical Opportunities & Grey Route Traffic 2016-2021

Publisher: Juniper Research

Publication date: August 2016

The report provides a comprehensive analysis of the A2P (Application to Person) messaging ecosystem, assessing the opportunities across primary use cases and key verticals. It also offers an in-depth exploration of hot topics within the sector, including the challenges facing network operators from grey route traffic and OTT providers such as WhatsApp and Viber.

To access the report’s summary and table of contents click here

Report title: Premium A2P and P2A Messaging Market by Application

Publisher: Research & Markets

Publication date: August 2016

This report covers analysis of premium A2P and P2A messaging market, and captures data on key vendors in this space. It states that the premium A2P and P2A messaging market size is estimated to grow from USD 55.49 Billion in 2016 to USD 71.60 Billion by 2021, at a CAGR of 5.23% from 2016 to 2021. Increased mobile marketing by marketers and application developers, developments in mobile payment and mobile banking applications, ability to receive messages without data connectivity, and rapid increase in mobile subscriber base are some of the driving forces in the premium A2P and P2A messaging market. Mahindra Comviva has been covered as a key player in the market and is among the top 10 players in this space.
To access the report’s summary and table of contents click here

Report title: Digital banking the Roadmap to 2020

Publisher: Juniper Research

Publication date: July 2016

The research note outlines the current digital banking scenario and future growth. Mahindra Comviva’s Mobiquity Wallet has been evaluated as one of the top wallet offerings globally. Also, Our CEO Mr. Manoranjan Mohapatra has been touted as one of the top 6 mobile & online banking industry movers & shakers.

Report title: Hype Cycle for Digital Banking Transformation, 2016

Publisher: Gartner

Publication date: July 2016

Bank CIOs and digital leaders must embrace the opportunities and threats presented by digital transformation, thinking strategically and acting tactically to ensure that they position their institutions to address their customers’ changing needs.

This Hype Cycle builds on a mix of technologies, some of which deliver new and highly granular capabilities to the market. These are; customer experience, payment innovations, Open banking innovation, and Blockchain and metacoin platforms.

Mobiquity Money or mobile money offering has been identified as a key player globally. Also, Terra Pay our international remittance solution has been touted as a game changer in the industry.
To access the report’s summary and table of contents click here

Report title: Hype Cycle for Personal Technologies, 2016

Publisher: Gartner

Publication date: July 2016

Personal technologies are accelerating their adoption of contextualized experiences as they move to a more integrated phase of ecosystem development and advance to the next level that deepens the business and customer relationship.

This Hype Cycle reflects major trends in personal technologies that directly relate to personal devices, apps and services that enable a holistic digital lifestyle in an era when being online and engaged is an ongoing 24-hour series of interactive experiences. This research focuses on the maturing of innovation in mobile computing; the evolution of app ecosystems; the growing importance of wearables, alternative digital mesh platforms and user interface experiences; and new strategies that dive deep into personalization.

Here our Mobiquity solution has been recognized as a key offering Digital Wallet space globally.
To access the report’s summary and table of contents click here

Report title: Hype Cycle for the Telecommunications Industry, 2016

Publisher: Gartner

Publication date: July 2016

Digital transformation is disrupting every element of the telecommunications industry value chain. During the past five years, communications service providers (CSPs) have seen the growth of their core service revenue plateau or decline. This is due to a number of factors such as natural commoditization, regulatory impacts, changing consumer behavior and competitive dynamics. Digitalization, in particular, is an unparalleled transformational force that is completely reshaping the telecommunications industry.
The “Hype Cycle for the Telecommunications Industry, 2016” depicts a set of tools, systems, methodologies and solutions that can help CSPs navigate the opportunities and challenges that digital transformation presents. CSPs’ business is undergoing a radical shift along the following four axes, stimulated in large part by digitalization, but also by socioeconomic and regulatory trends.
To access the report’s summary and table of contents click here

Report title: Hype Cycle for ICT in Africa, 2016

Publisher: Gartner

Publication date: July 2016

Africa continues to lead all major regions in economic growth as developed regions recover from recession and key emerging economies encounter slowdown or economic downturn. Africa is a steadily maturing investment opportunity (though not evenly distributed across all countries). Improving communications infrastructure provides increased opportunities for many regional markets — mobile internet is a key enabler and new device types are in their infancy.
ICT innovations are also dramatically changing the way African governments and businesses operate; however, the biggest challenge facing businesses in Africa remains the fact that one solution does not fit all the individual countries. Through this hype cycle, Global strategic officers and domestic CIOs can take into account the current state of important technologies across the continent of Africa, as well as their maturity, adoption and traction, in order to prioritize investments in Africa and advance existing business.
Mahindra Comviva has been mentioned as a key player for Money and Direct Carrier billing in the region.
To access the report’s summary and table of contents click here

Report title: Hype Cycle for Communications Service Provider Operations, 2016

Publisher: Gartner

Publication date: July 2016

Digital services come with new business requirements that demand skills and buying patterns not always present within traditional CSP organizations. This Hype Cycle targets CTIOs who have to understand and manage the different cultures involved — network-related skills versus media/content-related skills or waterfall versus agile approaches — while maintaining the integrity of a CSP’s entire IT value chain. Mahindra Comviva has been mentioned as a key player for Mobile Money and Direct Carrier billing. To access the report’s summary and table of contents click here

Report title: On the Radar: TerraPay, a mobile-first international remittance network

Publisher: Ovum

Publication date: May 2016

The international remittances market is ripe for disruption driven by mobile-first start-up. The market is large and lucrative, but characterized by a lack of competition, insufficient transparency, and high fees for consumers. Mobile has the potential to be a disruptive force for good. However, The World Bank estimates that less than 2% of international remittances are carried via mobile. This gives opportunity to products such as Mahindra Comviva’s TerraPay to grow its business in this market.

The report outlines trends in the overall mobile international remittance market, and talks specifically about the opportunities for TerraPay.
To access the report’s summary and table of contents click here

Report title: Consumer Mobile Payments Services Tracker: 1Q16

Publisher: Ovum

Publication date: April 2016

Ovum’s Consumer Mobile Payments Services Tracker captures major announcements in consumer mobile payments services between 1Q14 and 1Q16. The tracker also helps to surface trends over the quarters, for example the regions where the most developments have occurred, or the type of service provider that is most active. The report has talked about AsiaHawala, powered by Mahindra Comviva’s mobiquity® Money. It is the first mobile commerce service launched in Iraq. In war torn Iraq, rampant corruption in both the private and public sector banks have combined with the prevailing rudimentary banking infrastructure to leave huge segments of the population without any access to any banking facilities. AsiaHawala fills this gap by leveraging the ubiquity of the mobile to provide “remote payments” facility to the unbanked as well as the underbanked. Besides providing transactional security for a wide range of payment activities like bill payments, money transfers, merchant payments, salary disbursements and e-wallets. To access the report’s summary and table of contents click here

Report title: Emerging Market Analysis: CEOs of Midsize IT Providers — Invest as You Grow, and Align Business Strategies with Costs

Publisher: Gartner

Publication date: April 2016

There are significant numbers of midsize IT providers expanding operations in Latin America that have insufficient short- or medium-term IT business plan. Midsize IT providers have a unique opportunity to make inroads in this region through proven solutions and competitive pricing. This report is aimed at CEOs of midsize technology and service providers operating, in particular, in Latin American midmarkets. It outlines advice to help them better delineate their strategic vision during this time that digital transformation is being embraced. To access the report’s summary and table of contents click here

Report title: Digital Commerce: Key Trends, Sectors & Forecasts 2016-2020

Publisher:  Juniper Research

Publication date: April 2016

The research includes an analysis of the latest trends and developments within the Digital Commerce space, providing sector by sector breakdowns alongside a 5 year market forecast summary. The report segments the overall digital commerce market into retail, payments and banking and, highlights that it is important to appreciate that these segments are not mutually exclusive. It further talks about phone apps are becoming the primary channel to bank, the number of users accessing mobile and online based ticketing websites and apps continues to increase, and customers are more likely to make purchases through tablets over mobile phones. The research also observes that digital transaction volumes would be further bolstered by the continued transition to digital formats and the rise in streamed subscription services. To access the report’s summary and table of contents click here

Report title: CSP platforms for mobile financial services: vendor strategies in a challenging market

Publisher:  Analysis Mason

Publication date: April 2016

The report analyses vendors’ strategies for CSP-led mobile financial services (MFS), and assesses the impact of the interoperability of mobile wallet platforms on the market. Mahindra Comviva has been covered as a part of selected key vendors’ approaches to mobile wallet platforms in detail. To access the report’s summary and table of contents click here

Report title: SCN vendor tracker

Publisher:  Analysis Mason

Publication date: April 2016

Mahindra Comviva has been covered in Analysys Mason’s ‘SCN vendor tracker’ that contains a list of vendors of network function virtualisation (NFV) and software-defined networking (SDN) solutions. This regularly updated tracker contains information about NFV/SDN vendors and the solutions that they provide, with a particular focus on network orchestration components. To access the report’s summary and table of contents click here

Report title: Cross-Border Remittances: Global Trends

Publisher:  Aite` Research

Publication date: April 2016

This report highlights the current trends in the cross-border remittance market. It highlights how digital remittances, especially mobile remittances, are become increasingly important. Terra has been covered as part of select profiles of mobile money transfer organizations operating globally. It highlights how Terra’s network facilitates a broad transaction set beyond consumer remittances, including e-payments, social transfers, and bulk disbursements. And, as use of mobile wallets grow; how Terra is disrupting the remittance industry by interconnecting stand-alone wallet services. To access the report’s summary and table of contents click here

Report title: CONTACTLESS PAYMENTS

Publisher:  Juniper Research

Publication date: March 2016

Mahindra Comviva has been covered a one of the important vendors in the contactless payments space by Juniper Research. The report provides a comprehensive insight and assesses how the dynamics of the payments ecosystem have changed over the years, analyzing deployments and also the future role of vendors, banks and network operators. To access the report’s summary and table of contents click here

Report title: 2016 Trends to Watch: Consumer Mobile Payments Services

Publisher:  Ovum

Publication date: Jan 2016

The market for international money remittances is large, lucrative, and dominated by a small number of traditional money transfer operators. The market has traditionally been characterized by a lack of competition, insufficient transparency, and high fees for consumers. Globally, sending remittances costs consumers an average of ~8% of the amount sent, according to the World Bank.
The report talks about how this makes the international remittance market ripe for disruption and has covered start-ups, including Mahindra Comviva’s Terra, that have a mobile-first international remittance remit, are strongly focusing on mobile, with the aim of delivering more cost-effective services to users. To access the report’s summary and table of contents click here


Analyst Mentions


Report title: The Evolution To Real-Time Network Analytics: Risks and Opportunities For Service Assurance Vendors

Publisher:  Analysys Mason

Publication date: November 2015

Communications service providers (CSPs) are under increasing pressure to find new methods to increase revenue and reduce costs in response to the rapid commoditisation of telecoms services. CSPs are demanding assurance solutions that can make their operations smarter and more efficient, can provide capabilities to implement use cases beyond the network operations centre (NOC), and can give them a competitive edge in the market. Network analytics is one foundational capability that is essential to the success of service assurance vendors. Mahindra Comviva’s Real-time Analytics for Customer Experience has been mentioned in the section on device-based vendors for network analytics. To access the report’s summary and table of contents click here

Report title:  Mobile Financial Services: Developing Markets 2015-2020

Publisher:  Juniper Research

Publication date: November 2015

This report offers an-depth study of mobile financial services and also includes an analysis of the current market and the countries in which the mobile handset has emerged as the most preferred channels for making digital payments. Industry forecasts for size and growth of mobile financial services, including loans, savings, and insurance services is also a part of the report. To access the report’s summary and table of contents click here

Report title: Ovum Decision Matrix: Selecting a Customer Analytics Solution for Telcos, 2015–16

Publisher:  Ovum

Publication date: September 2015

Analytics solutions are changing; they are moving away from the siloed analytics approach to deliver analytics offerings that use data from multiple data sources across the business. As expected, the competitive landscape is evolving, with NEPs, SIs, and software vendors focusing on the opportunity in telecoms, to offer their solutions.
In view of these factors, Ovum has produced this Ovum Decision Matrix to identify how the leading customer analytics vendors stack up against each other in terms of their technology, execution of strategy, and market impact. Mahindra Comviva has been identified as a “challenger” in this market, in context of the RevenuePlus solution. This category demonstrates the wide array of vendors looking to capitalize on the analytics opportunity in the telecoms vertical. To access the report’s summary and table of contents click here

Report title: Mobile Wallets: Contactless & Remote Payments 2015-2020

Publisher:  Juniper Research

Publication date: September 2015

This report highlights the current and planned wallet deployments across both developed and developing markets, analysing the key criteria for success in each case and considering the opportunities that they present for players across the value chain. Mahindra Comviva has been mentioned as a key company in this regard. To access the report’s summary and table of contents click here

Report title: Global Mobile Payment Market 2015-2019

Publisher:  Technavio

Publication date: September 2015

This report covers the present scenario and the growth prospects of the global mobile payment market between 2015 and 2019. Mahindra Comviva has been featured as a key vendor in this space. To access the report’s summary and table of contents click here

Report title: Hype Cycle for ICT in Africa, 2015

Publisher: Gartner

Publication date: July 2015

Vendor for Mobile wireless payment systems. To access the report’s summary and table of contents click here

Report title: Hype Cycle for Communications Service Provider Operations, 2015

Publisher: Gartner

Publication date: July 2015

Vendor for mobile money platform. To access the report’s summary and table of contents click here

Report title: Hype Cycle for Consumer Services and Mobile Applications, 2015

Publisher: Gartner

Publication date: July 2015

Vendor for mobile wallet, mobile banking and mobile money platforms. To access the report’s summary and table of contents click here

Report title: Mobile Money Transfer & Remittances:Domestic & International Markets 2015-2020

Publisher: Juniper Research

Publication date: June 2015

As mobile money services across developing markets evolve to include micro-credit and saving initiatives, this research into mobile money transfer and remittance explores the best practice for service deployment, identifies the optimal markets for growth, assesses key player capabilities and provides the most in-depth forecasts across a range of key metrics. Mahindra Comviva’s new initiative in the filed of international remittances Terra has been covered extensively and a detailed profile on the Mobile Financial solutions suite has also been included in the report. To access the report’s summary and table of contents click here

Report title: Market Insight: What to Focus on When Creating Contextual Customer Experiences

Publisher: Gartner

Publication date: June 2015

This report aims to help strategic planners decide what to focus on, in order to enhance the overall customer experience. Mahindra Comviva has been mentioned as offering a solution that helps in identifying and contacting dormant customers. The Winback solution uses predictive analytics to identify customers exhibiting characteristics such as increased numbers of calls to customer care, or no or a decreased number of outgoing calls over a long period, or a drop in revenue from previously good product types. Customers are provided with proactive care calls. To access the report’s summary and table of contents click here

Report title: Mobile Value Added Services (MVAS) Market by Solution, by End User, by Vertical, & by Geography – Global Forecast and Analysis to 2020

Publisher: RESEARCHANDMARKETS

Publication date: Apr 2015

Mobile Value Added Services (MVAS) Market by Solution (SMS, MMS, Mobile Money, Mobile Infotainment, and Others), by End User (SMBs and Enterprises), by Vertical (BFSI, Government, and Others), and by Geography – Global Forecast and Analysis to 2020. Mahindra Comviva is listed as a key mVAS player alongside Google, Apple, Inmobi, Comverse and Onmobile. To access the report’s summary and table of contents click here

Report title: Global Mobile Money Services 2015 – Extending the Banking Capabilities to the Unbanked

Publisher: RESEARCHANDMARKETS

Publication date: June 2015

This report provides an overview of various mobile money services and the player and service delivery chain ecosystem. It includes an overview of the current global trends in mobile money deployment and the role of key elements involved in service delivery. The report mentions Mahindra Comviva as one of the key mobile payment platform vendors. To access the report’s summary and table of contents click here

Report title: Mobile Content Management and Delivery: Business and Technical Strategies for Mobile Video

Publisher: Analysys Mason

Publication date: May 2015

This report assesses the opportunities in mobile video for communications service providers (CSPs). It also provides recommendations for CSPs and vendors that are interested in the mobile video market and technology, but excludes policy (PCRF) enabled content bundling services. The report mentions Mahindra Comviva as one of the key Mobile Content management and delivery) vendors. To access the report’s summary and table of contents click here

Report title: Mobile Money Market by Transaction Mode, Nature of Payment, Location, Type of Purchase, & by Industry (BFSI, Telecom & IT, Media & Entertainment, Healthcare, Retail, Travel & Hospitality, Transportation & Logistics, Others) – Global Forecast to 2019

Publisher: MarketsandMarkets

Publication date: March 2015

The report analyzes global adoption trends, future growth potential, key drivers, restraints, opportunities, challenges, and best practices in the mobile money market. The report also examines growth potential market sizes and revenue forecasts across different regions. Mahindra Comviva has been profiled as a key vendor in the mobile money space. To access the report’s summary and table of contents click here


Analyst Mentions


Report title: Enabling Security of Mobile Financial Transactions

Publisher: ABI Research

Publication date: Q4, 2014

The report examines the challenges pertaining to the security of mobile-based financial transactions. It also scrutinizes the technologies that address these issues and ensure the security of such transactions. Mahindra Comviva has been mentioned as a key player in this regard. To access this report click here

Report title: Hype Cycle for Customer Analytic Applications

Publisher: Gartner

Publication date: July 30, 2014

The report tracks the current trends in the field of consumer analytics. Mahindra Comviva has been mentioned in context of Revenue Plus, which is a real-time offers-based solution. To access this report click here

Report title: Hype Cycle for Communications Service Provider Digital Services Enablement

Publisher: Gartner

Publication date: July 30, 2014

This publication highlights several key trends in the digital service enablement space. Mahindra Comviva has been mentioned as a key vendor which provides the Revenue plus solution. To access this report click here

Report title: Hype Cycle for Consumer Services and Mobile Applications

Publisher: Gartner

Publication date: July 29, 2014

The key trends in consumer services-centric mobile applications are highlighted. Mahindra Comviva has been mentioned as providing solutions in the Wallet, Banking and Money spaces. To access this report click here

Report title: Market Share Analysis: Banking Vertical- Specific Software

Publisher: Gartner

Publication date: June 4, 2014

Deployment of vertical specific software (VSS) in the banking and securities segment witnessed a 5.9 per cent increase in 2013. This growth was facilitated by the ongoing replacement of legacy applications in mature markets and new investments in emerging markets. Net, net, spending on VSS exceeded overall IT spends in this segment, at 1.6 per cent. In this report, Gartner summarizes this market and analyzes key vendors. The firm has mentioned Mahindra Comviva in the VSS vendor list. To access this report click here

Report title: Tech Mahindra Mobile Products/Services

Publisher: The Nilson Report

Publication date: March 2014

The report highlights several products in Mahindra Comviva’s mobile financial solutions portfolio, such as mobiquity® Wallet and the payPLUS platform. It also mentions Tech Mahindra’s role and initiatives in this space. To access this report click here

Report title: mPOS Devices

Publisher: ABI research

Publication date: Second quarter of financial year 2014

The report highlights the progress made by the mobile point-of-sale (mPOS) space and the factors facilitating this growth. Mahindra Comviva has been mentioned as one of the leading players in this space and the report discusses our market share and performance in this segment last year. To access this report click here

Report title: Mobile Wallets: Strategies for Developed and Developing Markets 2014-2019

Publisher: Juniper Research

Publication date: May 20, 2014

The report highlights the role of the mobile wallet within the larger arena of mobile payments. The report highlights the current customer base, the average user levels, total transaction volumes and levels and the key players in this segment. The report includes Mahindra Comviva’s initiatives and performance in this segment. To access this report click here

Report title: SDN and NFV bring culture change to CSP networks

Publisher: OVUM Research

The report highlights the role of SDN and NFV in transforming industry norms on how operator networks will be designed and operated in the future. Mahindra Comviva has been recognized as one of the Policy Manager suppliers in the report. To access this report click here

Report title: CSPs Drive Competitive Advantage by Using Voice of the Customer

Publisher: Gartner Inc.

Publication date: April 14, 2014

Voice of the Customer (VoC) is being increasingly utilized by telecom operators to gain an insight into customer requirements. The report analyses VOC strategies deployed by MNOs and mentions Mahindra Comviva in the context of having successfully integrated the Voice of Customer with the Self Care app. To access this report click here