Mahindra Comviva’s customer experience management solutions enable operators to trim overheads. The offering also helps to efficiently plan and manage messaging infrastructure. The portfolio addresses the lack of information pertaining to end-to-end customer experience. Moreover, it ensures revenue enhancement, while ensuring an optimum customer experience.
Adding Value to the Proposition
Boosts Customer Relationship Management
The offerings ensures service usage information is provided. This is aimed at addressing customer complaints. Moreover, it helps to create SLA reports used for corporate/enterprise customers.
Enhance Marketing Initiatives
The offering enables insights to judge campaigns effectiveness. Moreover, it ensures in-depth analysis of service wise usage to help in identifying the subscribers for targeted campaigns location. Identification of correlations between different factors that contribute to service successes is also ensured.
The offering enables customer profiling and supports and prevents churn prediction. Moreover, it compares service uptake to charging plans and compares competitive service offerings.
Strong Today. Stronger Tomorrow.
Value Added Services Operations