Customer Service

Support Whenever and Wherever You Need

CUSTOMER SERVICE

24/7 seamless customer support

CUSTOMER SERVICE

Support Whenever and Wherever You Need

The network is the foundation of the service provider’s business and it must always be operational. To ensure full support, Mahindra Comviva’s support team is available 24×7. Mahindra Comviva’s comprehensive support suites offer customers the right to software upgrades, product enhancements and the latest technology. Mahindra Comviva also provides access to unparalleled technical problem-solving expertise, which can help operators meet the performance requirements for their business.

Expect the Best

Access to best of breed technologies, industry best practices, and new features of licensed software

Always on Support

It is impossible to predict when support will be needed. Mahindra Comviva’s support team is at your disposal 24×7

Offload Maintenance

Operators need to focus on running their business whilst Mahindra Comviva will focus on running the software. Our customers only need to report the issue and the deadline, and our support team will do the rest.

Customer Service1

Preview our customer support offerings and our new state-of-the-art customer portal.

• Standard Support Suite
• Gold Support Suite
• Platinum Support Suite

Service
Components
Standard Support Suite
  • Telephonic support (8 x 5)
  • E-mail support
  • Web based complaint logging through Eagle
  • Remote fault diagnosis
Gold Support Suite
  • 24X7 remote fault diagnosis through SSH connectivity
  • On-Site Support (by mutual agreement and extra commercials involved)
  • Access to SME in critical incidents
  • Service reports dashboards quarterly basis
  • Fix updates and upgrades as applicable
For HW (if applicable)
  • 24×7 telephonic support, case logging in H/W vendor website
  • Response and resolution time as per the h/w support package purchased and available in that country
Platinum Support Suite
  • Gold Support (as above)
  • Hardware Spare Stocking( Additional cost involved)
  • Proactive monitoring using the Eagle NMS tool
  • SPOC for escalations
  • Quarterly proactive audit of the system and report submission
  • System/Application performance dashboard will be shared monthly

Existing customers can e-mail or call on the below number for technical queries or complaints: gsd@mahindracomviva.com,  +9180 49284898,  +9180 49282899