Comviva’s Quality Management System

Comviva’s Quality Management System conforms to the requirements specified by ISO 9001:2015/ TL 9000 R6.1/R5.5 standards. At the apex is the organization’s quality manual, which provides details of its quality policy. It also refers to the key processes pertaining to engineering and support, which are being adhered to, along with their interactions. Further, the leadership team’s emphasis on product and service quality is showcased as well. We maintain that customer feedback is a key input to enable improvement in the company’s products and processes. The primary aim is to ensure that the feedback loop is closed in a timely manner.

As per our quality policy, “We shall strive to meet the expectations of our customers, by delivering on time, innovative and defect free products and solutions, developed using continuously improving processes and best available technology”.

Compliance with the TL 9000 standard ensures:

  • Clearly defining quality system requirements for design, development, production, delivery, and service
  • Specifying measurements for the organisationto help evaluate the effectiveness of quality implementation and improvement programs
  • Adherence to QMS to facilitate faster time-to-market
  • A systematic and replicable framework for consistently producing high quality products and services customized to the global communications industry

About The ISO 9001:2015 Standard:

The QMS(Quality Management System) of Comviva conforms to the requirements of and is certified for ISO 9001:2015/TL 9000:R6.1/R5.5. The scope covers Design, Development, Delivery and Support of Telecom Software Products for Mobile (Financial, Lifestyle, Messaging & Broadband and Consumer Value) Solutions.

About The ISO 27001:2013 Standard:

The ISO/IEC 27000 family of standards help organizations keep information assets secure. The 27001 standard is the best-known for establishing, implementing, maintaining and improving an ISMS. It ensures the confidentiality, integrity, and availability of information that organizations control and process.
The ISO 27001:2013 standard was published in September 2013, and supersedes the ISO 27001:2005 information security standard. The new standard puts more emphasis on measuring and evaluating how well an organization's Information Security Management System is performing, and includes a new section on outsourcing, taking into account that many organizations rely on third parties to provide various IT services.
ISO27001:2013 is one of the most well-regarded and accepted standards for the security of enterprise software. Earning the ISO 27001 certification demonstrates that our Information Security Program complies with international best practices. It shows our commitment to protecting the information. And it reinforces our focus on maintaining industry-leading security programs and practices.