Revenue Plus

REDEFINING CONSUMER VALUE MANAGEMENT THROUGH INNOVATIVE & SUPERIOR MARKETING SOLUTIONS

ENHANCE THE EFFICIENCY AND TAKE RATE OF DIGITAL MARKETING CAMPAIGNS

Revenue Plus helps communication service providers improve their top-line by delivering contextual offers at every stage of the customer’s transactional journey.

PERSONALIZE, ENGAGE, INNOVATE

An operator’s ability to provide personalized communications to customers at key moments of their services journey is a critical performance determinant. The ability to deliver contextually relevant services is contingent on having deep insights into consumer behavior.

Using Revenue Plus, marketers can acquire, analyze and apply information about the customer’s context (transactional and location) to orchestrate personalized real-time interactions to drive revenue performance and gain a competitive advantage.

KEY DIFFERENTIATORS

MNO Benefits

Optimizes revenue per customer

  • Greater relevance of marketing activities optimize customer lifetime value and profitability.
  • Drives higher average revenue per customer via compelling individualized campaigns delivered via the right channel at the right time.
  • Increase response rates by up to 400 per cent and gain quicker feedback on effectiveness.

Enhances marketing productivity

  • Execute high volume marketing programs in minutes using automated campaign workflows,
  • Leverage a single marketing view of the customer to efficiently personalize communications and get the greatest returns from your marketing efforts

Secures competitive advantage

  • Proactive anticipation of customers’ evolving needs and development of effective interaction strategies creates greater perceived value for customers, and secures competitive advantage

Customer Benefits

Greater value and relevancy

  • Users receive higher value for money for services and offers they are interested in

Respects privacy

  • Ensures customers are not spammed as the platform is compliant with anti-spam regulatory practices

AGGREGATE DATA

  Revenue Plus integrates relevant data streams in real-time from multiple sources including transactional records, POS and VAS service usage records to create a single view of the customer. Deep insights into end customer behavior facilitate effective decision-making from strategic planning to client engagement. Revenue Plus accept inputs from multiple databases, flat files, open input streams, and other information sources. It can rapidly process large volumes of data for millions of customers within a fraction of seconds. In a single largest deployment for a South Asian MNO with 100 million users, Revenue Plus continually tracks complex trends, processing 500 million events within 4 milliseconds.

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ACTIONABLE PREDICTIVE ANALYTICS

  To truly understand customers marketers need to exploit anticipate customer behavior and not just rely on historic or current behavioral trends. Built-in predictive intelligence allows marketers to analyze customer behavior to predict attrition probability as well as next-most-likely purchase and propensity to buy. Armed with this information marketers can optimally target and influence customers with relevant campaigns.

PROFILE AND SEGMENT CUSTOMERS

  Using a combination of parameters – , transactional value, volume and velocity, service category spend, channel preferences location, device type and demographic insights, MNOs can generate a 360-degree profile of the customers. Marketers can also score customers on multiple attributes –lifetime value, churn propensity, affinity score as well as zero in on interest graph to build a one to one relationship by delivering relevant campaigns that create differentiation and compelling experiences.

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CRAFT CROSS-CHANNEL CAMPAIGNS

  Marketers can leverage insight to orchestrate inbound and outbound marketing campaigns uniquely tailored to the customer’s context, needs, preferences, and behaviors, through the most effective channel, at the most appropriate time.

REAL-TIME CAMPAIGNS

  Marketers can configure a range of promotional products and can automatically action the most optimal offer over the customer’s preferred interaction channel Basis business objectives–marketers can monitor evolving real-time patterns and behaviors that can be exploited to improve consumer engagement.

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MAKE MARKETING USER FRIENDLY

  GUI based campaign creation and management tools enable marketers to manage the end to end campaign logic from campaign development , assignment of offers and channels at a per customer or segment level to campaign delivery . Automated workflows allow marketers to complete the entire process within 30 seconds enabling them to reach customers at the right moment of opportunity.

UPLIFT MODELING

  Marketers can use uplift modeling to optimize targeting to maximize the returns from direct marketing. It achieves this by predicting, at an individual level, the change in behavior likely to result from a particular marketing intervention.

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RESPONSE MODELING

  MNOs can optimize campaigns to improve acceptance rates. With champion/challenger testing, marketers can continually send a test promotion (the “challenger”) to a subset of recipients that are part of a triggered campaign. If the challenger outperforms the reigning promotion, the marketer would be notified and can take action. Marketers can create a batch A/B test in three easy steps – choose the type of test (subject line, sender name and address, time/date), pick the winning criteria (opens, clicks, or custom conversions) and schedule.

MEASURE CAMPAIGN PERFORMANCE

  Marketers need to measure the efficacy of promotional programs to ensure better results and increase the accountability of marketing investments. Extensive easy to use standard and custom dashboards enable marketers to monitor and evaluate campaign performance across segments, products, channels against critical KPIs, With this visibility marketers can, optimize promotion, pricing and product strategies and improve overall marketing execution, planning and effectiveness Marketers can also evaluate each marketing initiative and compare it with others in the marketing mix. Marketing mix optimization and scenario planning can be used to optimize and model future marketing plans at a global level, and can also be used to improve the performance of future initiatives in the area.

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WHY MAHINDRA COMVIVA ?

Year on year, every year, Mahindra Comviva has been recognized for excellence and innovation by some of the top agencies in the business; a feat that stands as a testament to our domain knowledge, business approach and technological excellence.

  • Over 15 years of industry expertise
  • Deep experience of delivering solutions to 110 MNOs in 90 countries
  • Flexible business rules and models
  • Expertise in business analytics and processes
  • Brings essential tools, people and processes to the table to support the implementation and day to- day management of operations
  • Deep understanding of the telecoms environment and customer behaviour
 
Mahindra Comviva serving 90 countries across the world
  • 2015
    • Telecoms.com Award 2015
    • Kalahari Awards 2015
    • Future Digital Awards 2015
    • M2Payments Latam Awards 2015
 
  • 2014
    • Meffys Awards 2014
    • Aegis Graham Bell Awards 2014
    • Frost & Sullivan 12th Annual 2014 India ICT Awards”
    • Global Telecoms Business Innovation Awards 2014
 
  • 2013
    • Meffys 2013 Awards
    • AfricaCom Awards 2013
    • Aegis Graham Bell Award 2013”
    • Global Telecoms Business Innovation Awards 2013
    • GSMA Global Mobile Awards 2013
 
  • 2012
    • Zimbabwe ICT Achievers Awards 2012
    • Golden Peacock Award 2012
    • Aegis Gram Bell Awards 2012”
    • World Communication Awards 2012
    • HR Leadership Award 2012
    • Asia Communications Awards 2012
 
  • 2011
    • Golden Peacock Award for Innovation 2011
    • Distinguished Fellow Award 2011
    • mBillionth Award South Asia 2011”
    • Aegis Gram Bell Awards 2011
    • Asia Communication Awards 2011
    • 5th CMAI National Telecom Awards 2011
    • Total Telecom’s World Vendor Awards 2011
    • Golden Peacock Innovation Award 2011
 
  • 2010
    • AfricaCOM Awards 2010
    • Frost & Sullivan Awards 2010
    • mBillionth South Asia Awards 2010”
    • Mobile Messaging Congress 2010
    • INFOCOM CMAI National Telecom Award 2010
    • Total Telecom’s World Vendor Awards 2010
    • GSMA Global Mobile Awards 2010
    • Golden Peacock Award for Innovation 2010
 
  • 2009
    • Deloitte Technology Asia Fast 500 2009
    • AfricaCOM Awards 2009
    • Golden Peacock Award for Innovation 2009”
    • Golden Peacock Award for Innovation 2009
    • GSMA’s Mobile Money for the Unbanked Initiative
    • GSMA Global Mobile Awards 2009
 
  • 2008
    • Golden Peacock Award for Innovation 2008
    • GSMA Mobile Asia Congress Awards 2008
    • AfricaCOM Awards 2008”
    • Deloitte Technology 2008